Customer Centricity is all about placing the customer at the heart of what your organisation does. It's about creating a customer centric culture where customer experience is the top priority - placing your customers' wants, needs, and challenges at the forefront of your product and service design process.
A Customer Centricity survey measures the gap between what it takes to deliver an excellent customer experience and how employees perceive the organisation to be performing today. This helps to create engagement and an action plan for improvement and becoming more customer centric.
You need this if…
What we do
What you get
Contact us to find out more about our Customer Centricity research programmes.
You might also be interested in:
Customer Centricity - Training
What is it that sets the companies who excel at customer experience apart from everyone else? It’s a good question, and fortunately we’re in a position to answer it. This half day course will give you an understanding of the key areas to focus on to make your organisation more customer centric. We'll also discuss how to tackle these in practice.
Customer Empathy and Mirror Surveys - Webinar
Do your colleagues see things the same way as customers? This webinar discusses how improving their customer empathy can help them be better prepared to solve their problems and meet their needs. And how a mirror survey can help you identify the difference between customers and internal colleagues’ perceptions.