Customer Centricity is all about placing the customer at the heart of what your organisation does. It's about creating a culture where customer experience is the top priority and placing your customers' wants, needs, and challenges at the forefront of your product and service design process
A Customer Centricity survey measures the gap between what it takes to deliver an excellent customer experience and how employees perceive the organisation to be performing today. This helps to create engagement and an action plan for improvement.
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