After another successful event in 2018 our Customer Insight Conference is back for 2019! The full day event will be packed with engaging speakers covering the latest trends in CX and customer research. The day will focus around 4 key elements of an effective end to end research programme. You can find the full agenda for the day below.
The keynote speaker this year is renowned customer service specialist Chris Daffy. He has been developing and delivering excellent customer service and loyalty plans for over 20 years. He’s worked with businesses around the world to help then change the way they think about ‘the customer’.
Taking action is the most important thing when it comes to customer insight; of course having robust research is essential, but effectively communicating the results and driving change is the key. Come along to learn how to design your research, communication, and employee engagement plans to help make a real difference to your customer experience.
Who should attend?
If you are responsible for managing or measuring the customer experience this day is a must. Whether you’re looking to make improvements to existing customer research or develop a completely new programme, you'll leave the day inspired, with real examples, case studies and practical ideas to implement within your organisation.
Where is the conference?
We've got a fantastic venue for this year's event in London's iconic County Hall. Situated on London's Southbank it is in a great location with breath-taking views over The Houses of Parliament, Big Ben and the London Eye. Minutes away from Waterloo and Westminster stations, we're looking forward to a great day in the heart of London.
etc Venues Westminster Bridge
County Hall, Belvedere Road,
London. SE1 7PB.
Find out more about the venue here.