Customer Insight is the magazine created by our in-house team of customer research experts. Bringing together features, case studies and the latest thinking on customer experience, it is a must read for anyone interested in using customer insight to improve business performance.

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Customer Insight - Spring 2019

Spring is here and so is the latest issue of our Customer Insight Magazine. The cover article in this issue looks at FORTUNE's most admired companies and what makes them so admired. We're talking customer research, taking action and culture change with our articles 'Get to it!' and 'Gradually then suddenly'. We've also got loads of other great content in this issue, from our latest research on Podcasts and Trust, to the latest UKCSI results and TLF Book Club review. Read online with our interactive reader or download your free PDF copy to read at your leisure.


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