Spring is here and so is the latest issue of our Customer Insight Magazine. The cover article in this issue looks at FORTUNE's most admired companies and what makes them so admired.

We're talking customer research, taking action and culture change with our articles 'Get to it!' and 'Gradually then suddenly'. We've also got loads of other great content in this issue, from our latest research on Podcasts and Trust, to the latest UKCSI results and TLF Book Club review, plus much more.