Taking Action

Thereís no point doing customer research unless youíre prepared to do something with the findings. We canít tell you what to do, or how to do it, but we can help in the process of developing action plans.

You need this if…

  • You need to get buy-in from your colleagues
  • Your organisation is struggling to turn insight into action
  • You don’t know how to improve

What we do

We don’t pretend to be able to fix your problems for you, but we can help you start the action-planning process by structuring and conducting workshops which will give you a clear action plan for improving the customer experience.

  • Planning
  • Facilitation

What you get

  • Action plan. Tailored to your organisation and research projects
  • Effective workshops. Beyond brainstorming, we can help plan and facilitate workshops that are structured to deliver momentum
  • Behaviour change. Our creative team tell stories with research to bring customers to life, and support culture change

For an informal chat with our service design team please complete our short online form and we'll be in touch.

You might also be interested in:

Plan & Act - Training

Many great pieces of research are wasted because their findings are not acted upon. On this course we’ll look at some tried and tested methods to turn insight into action, and combine research with internal workshops to deliver change.

Book now >

Customer Insight Magazine

Created and published in house by TLF Research. Our Customer Insight Magazine contains features, case studies and latest thinking on creating an outstanding customer experience. We hope you enjoy reading it!

Find out more >

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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