Training Courses and Webinar Calendar

View our latest customer experience training courses and free webinars.

We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today. 

For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.

If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation. 

Briefings / Events Venue Date Time Price
WEBINAR: YOUR CUSTOMER SURVEYWEBINAR: YOUR CUSTOMER SURVEY10 March 202111:00-11:30FREERegisterMore Information
WEBINAR - User Stories & Customer Journey MappingWEBINAR - User Stories & Customer Journey Mapping17 March 202111:00-11:30FREERegisterMore Information
WEBINAR - CSat, NPS or Customer Effort: Choosing your Key MetricWEBINAR - CSat, NPS or Customer Effort: Choosing your Key Metric24 March 202111:00-11:30FREERegisterMore Information
WEBINAR - Online Surveys: A Guide to SuccessWEBINAR - Online Surveys: A Guide to Success31 March 202111:00-11:30FREERegisterMore Information
WEBINAR - Top Ten things that World Class Organisations DoWEBINAR - Top Ten things that World Class Organisations Do7 April 202111:00-11:30FREERegisterMore Information
Online Customer Journey Mapping CourseOnline Customer Journey Mapping Course12/04/2112 April 20216 Weeks£495.00
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WEBINAR - B2B Customer Journey MappingWEBINAR - B2B Customer Journey Mapping14 April 202111:00-11:30FREERegisterMore Information
WEBINAR - Turning Insight in to Action: The Importance of Action PlanningWEBINAR - Turning Insight in to Action: The Importance of Action Planning28 April 202111:00-11:30FREERegisterMore Information
WEBINAR - Customer Satisfaction Index: How & why to use itWEBINAR - Customer Satisfaction Index: How & why to use it5 May 202111:00-11:30FREERegisterMore Information
WEBINAR - The One Page Results Summary...How to do it?WEBINAR - The One Page Results Summary...How to do it?19 May 202111:00-11:30FREERegisterMore Information
WEBINAR - NPS Best PracticeWEBINAR - NPS Best Practice26 May 202111:00-11:30FREERegisterMore Information
Online Customer Journey Mapping CourseOnline Customer Journey Mapping Course07/06/217 June 20216 Weeks£495.00
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WEBINAR - Customer Empathy: Power of a Mirror SurveyWEBINAR - Customer Empathy: Power of a Mirror Survey9 June 202111:00-11:30FREERegisterMore Information
WEBINAR - Guide to Exploratory Research: How to see Through the 'Lens of the Customer'WEBINAR - Guide to Exploratory Research: How to see Through the 'Lens of the Customer'16 June 202111:00-11:30FREERegisterMore Information
WEBINAR - Understand Statistical Significance and Confidence IntervalsWEBINAR - Understand Statistical Significance and Confidence Intervals23 June 202111:00-11:30FREERegisterMore Information
WEBINAR - Getting the Most from Customer CommentsWEBINAR - Getting the Most from Customer Comments30 June 202111:00-11:30FREERegisterMore Information
WEBINAR - Using Customer Insight to Shape Cultures & BehavioursWEBINAR - Using Customer Insight to Shape Cultures & Behaviours14 July 202111:00-11:30FREERegisterMore Information
WEBINAR - Measuring TrustWEBINAR - Measuring Trust21 July 202111:00-11:30FREERegisterMore Information
WEBINAR - Measuring the Internal CustomerWEBINAR - Measuring the Internal Customer28 July 202111:00-11:30FREERegisterMore Information
WEBINAR - Knowing What Results to Feedback to CustomersWEBINAR - Knowing What Results to Feedback to Customers4 August 202111:00-11:30FREERegisterMore Information
WEBINAR - Understanding Causation from A/B Tests to ModellingWEBINAR - Understanding Causation from A/B Tests to Modelling11 August 202111:00-11:30FREERegisterMore Information
WEBINAR - Benchmarking Results, can it be Done Reliably & how?WEBINAR - Benchmarking Results, can it be Done Reliably & how?18 August 202111:00-11:30FREERegisterMore Information
WEBINAR - Neuro Design for InfographicsWEBINAR - Neuro Design for Infographics25 August 202111:00-11:30FREERegisterMore Information
WEBINAR - Emotions in the B2B Customer ExperienceWEBINAR - Emotions in the B2B Customer Experience1 September 202111:00-11:30FREERegisterMore Information
WEBINAR - Do you need to Measure Customer Effort?WEBINAR - Do you need to Measure Customer Effort?15 September 202111:00-11:30FREERegisterMore Information
WEBINAR - Finding & Telling Your Customer Insight StoryWEBINAR - Finding & Telling Your Customer Insight Story22 September 202111:00-11:30FREERegisterMore Information
Online Customer Journey Mapping CourseOnline Customer Journey Mapping Course27/09/2127 September 20216 Weeks£495.00
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WEBINAR - How Service Blueprints Connect the Customer & Internal ViewWEBINAR - How Service Blueprints Connect the Customer & Internal View6 October 202111:00-11:30FREERegisterMore Information
WEBINAR - Best Practice Panel ResearchWEBINAR - Best Practice Panel Research13 October 202111:00-11:30FREERegisterMore Information
WEBINAR - Identifying B2B Customers' Needs with Exploratory ResearchWEBINAR - Identifying B2B Customers' Needs with Exploratory Research27 October 202111:00-11:30FREERegisterMore Information
WEBINAR - Semiotics & CXWEBINAR - Semiotics & CX3 November 202111:00-11:30FREERegisterMore Information
WEBINAR - Measuring Complaints: Finding the Pain PointsWEBINAR - Measuring Complaints: Finding the Pain Points17 November 202111:00-11:30FREERegisterMore Information
WEBINAR - Guide to a Successful SurveyWEBINAR - Guide to a Successful Survey24 November 202111:00-11:30FREERegisterMore Information
WEBINAR - Calculating Customer Lifetime ValueWEBINAR - Calculating Customer Lifetime Value1 December 202111:00-11:30FREERegisterMore Information
WEBINAR - Asking the Right Questions to the Right People...WEBINAR - Asking the Right Questions to the Right People...8 December 202111:00-11:30FREERegisterMore Information

If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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