Training Courses and Webinar Calendar
View our latest customer experience training courses and free webinars.
We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today.
For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.
If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation.
|Briefings / Events||Venue||Date||Time||Price|
|WEBINAR - Understanding Churn, Lapsed and Competitor Advantage||28 October 2020||11:00-11:30||FREE|
|WEBINAR - Facilitating Focus Groups||4 November 2020||11:00-11:30||FREE|
|WEBINAR - Emotions in the B2B Customer Experience||10 November 2020||11:00-11:30||FREE|
|WEBINAR - Using Customer Insight to Shape Cultures & Behaviours||11 November 2020||11:05-11:35||FREE|
|WEBINAR - Best Practice Driver Analysis||18 November 2020||11:00-11:30||FREE|
|WEBINAR - Measuring Trust||2 December 2020||11:00-11:30||FREE|