Training Courses and Webinar Calendar

View our latest customer experience training courses and free webinars.

We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today. 

For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.

If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation. 

Briefings / Events Venue Date Time Price
WEBINAR - Customer SuccessWEBINAR - Customer Success25 June 201911:00-11:30FREERegisterMore Information
WEBINAR - Benchmarking Results, can it be Done Reliably and how?WEBINAR - Benchmarking Results, can it be Done Reliably and how?27 June 201911:00-11:30FREERegisterMore Information
WEBINAR - Customer Empathy: Power of a Mirror SurveyWEBINAR - Customer Empathy: Power of a Mirror Survey3 July 201911:00-11:30FREERegisterMore Information
WEBINAR - Semiotics & CXWEBINAR - Semiotics & CX10 July 201911:00-11:30FREERegisterMore Information
WEBINAR - Best Practice Panel ResearchWEBINAR - Best Practice Panel Research11 July 201911:00-11:30FREERegisterMore Information
WEBINAR - Understanding Causation from A/B Tests to Modelling WEBINAR - Understanding Causation from A/B Tests to Modelling 17 July 201911:00-11:30FREERegisterMore Information
WEBINAR - Relationship & Event Driven ResearchWEBINAR - Relationship & Event Driven Research7 August 201911:00-11:30FREERegisterMore Information
WEBINAR - Presentation SkillsWEBINAR - Presentation Skills21 August 201911:00-11:30FREERegisterMore Information
Measuring Loyalty and TrustMeasuring Loyalty and TrustLondon29 August 201913:15 - 16:30£160.00
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Customer CentricityCustomer CentricityLondon29 August 201909:15-12:30£160.00
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WEBINAR - Measuring Complaints: Finding the Pain PointsWEBINAR - Measuring Complaints: Finding the Pain Points5 September 201911:00-11:30FREERegisterMore Information
WEBINAR - Employee Engagement MeasurementWEBINAR - Employee Engagement Measurement17 September 201911:00-11:30FREERegisterMore Information
Rethinking Your Customer Survey Rethinking Your Customer Survey London18 September 201913:15-16:30£160.00
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CSAT, NPS or Customer Effort: Choosing your Key MetricCSAT, NPS or Customer Effort: Choosing your Key MetricLondon18 September 201909:15-12:30£160.00
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Storytelling With DataStorytelling With DataLondon19 September 201909:15-16:30£300.00
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WEBINAR - Trends in CXWEBINAR - Trends in CX26 September 201911:00-11:30FREERegisterMore Information
WEBINAR - Guide to a Successful SurveyWEBINAR - Guide to a Successful Survey27 September 201911:00-11:30FREERegisterMore Information
WEBINAR - Knowing What Results to Feedback to CustomersWEBINAR - Knowing What Results to Feedback to Customers1 October 201911:00-11:30FREERegisterMore Information
Understand & ExploreUnderstand & ExploreLondon9 October 201909:15-12:30£160.00
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Plan & ActPlan & ActLondon9 October 201913:15-16:30£160.00
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WEBINAR - Getting the Most from Customer CommentsWEBINAR - Getting the Most from Customer Comments10 October 201911:00-11:30FREERegisterMore Information
WEBINAR - Facilitating Focus GroupsWEBINAR - Facilitating Focus Groups15 October 201911:00-11:30FREERegisterMore Information
Customer Journey MappingCustomer Journey MappingLondon17 October 201909:15 - 16:30£250.00
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WEBINAR - Asking the Right Questions to the Right People...WEBINAR - Asking the Right Questions to the Right People...23 October 201911:00-11:30FREERegisterMore Information
WEBINAR - Warming up Respondents to Maximise Response RatesWEBINAR - Warming up Respondents to Maximise Response Rates31 October 201911:00-11:30FREERegisterMore Information
WEBINAR - Understand Statistical Significance and Confidence IntervalsWEBINAR - Understand Statistical Significance and Confidence Intervals14 November 201911:00-11:30FREERegisterMore Information
WEBINAR - Understanding Churn, Lapsed and Competitor AdvantageWEBINAR - Understanding Churn, Lapsed and Competitor Advantage20 November 201911:00-11:30FREERegisterMore Information
WEBINAR - Best Practice Driver AnalysisWEBINAR - Best Practice Driver Analysis21 November 201911:00-11:30FREERegisterMore Information
Storytelling WorkshopStorytelling WorkshopLondon28 November 201909:15 - 16:30£300.00
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If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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