Training Courses and Webinar Calendar
View our latest customer experience training courses and free webinars.
We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today.
For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.
If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation.
|Briefings / Events||Venue||Date||Time||Price|
|WEBINAR - Understanding Churn, Lapsed and Competitor Advantage||20 November 2019||11:00-11:30||FREE|
|WEBINAR - Best Practice Driver Analysis||21 November 2019||11:00-11:30||FREE|
|WEBINAR - Top Ten things that World Class Organisations Do||3 December 2019||11:00 - 11:30||FREE|
|Customer Centricity||London||6 February 2020||09:15-12:30||£160.00|
|Measuring Loyalty and Trust||London||6 February 2020||13:15-16:30||£160.00|
|Storytelling With Data||London||12 February 2020||09:15-16:30||£300.00|
|CSAT, NPS or Customer Effort: Choosing your Key Metric||London||4 March 2020||09:15-12:30||£160.00|
|Rethinking Your Customer Survey||London||4 March 2020||13:15-16:30||£160.00|
|Understand & Explore - How qualitative insight can help you see through customers’ eyes||London||11 March 2020||09:15-12:30||£160.00|
|Plan & Act - How to move from research report to action||London||11 March 2020||13.30-14.00||£160.00|
|Customer Journey Mapping||London||17 March 2020||09:15-16:30||£300.00|
|Storytelling Workshop||London||6 May 2020||09:15-16:30||£300.00|