Training Courses and Webinar Calendar

View our latest customer experience training courses and free webinars.

We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today. 

For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.

If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation. 

Briefings / Events Venue Date Time Price
WEBINAR - Trends in CXWEBINAR - Trends in CX26 September 201911:00-11:30FREERegisterMore Information
WEBINAR - Guide to a Successful SurveyWEBINAR - Guide to a Successful Survey27 September 201911:00-11:30FREERegisterMore Information
WEBINAR - Knowing What Results to Feedback to CustomersWEBINAR - Knowing What Results to Feedback to Customers1 October 201911:00-11:30FREERegisterMore Information
Plan & Act - How to move from research report to actionPlan & Act - How to move from research report to actionLondon9 October 201913:15-16:30£160.00
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Understand & Explore - How qualitative insight can help you see through customers’ eyesUnderstand & Explore - How qualitative insight can help you see through customers’ eyesLondon9 October 201909:15-12:30£160.00
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WEBINAR - Getting the Most from Customer CommentsWEBINAR - Getting the Most from Customer Comments10 October 201911:00-11:30FREERegisterMore Information
WEBINAR - Facilitating Focus GroupsWEBINAR - Facilitating Focus Groups15 October 201911:00-11:30FREERegisterMore Information
Customer Journey MappingCustomer Journey MappingLondon17 October 201909:15 - 16:30£300.00
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WEBINAR - Asking the Right Questions to the Right People...WEBINAR - Asking the Right Questions to the Right People...23 October 201911:00-11:30FREERegisterMore Information
WEBINAR - Warming up Respondents to Maximise Response RatesWEBINAR - Warming up Respondents to Maximise Response Rates31 October 201911:00-11:30FREERegisterMore Information
Customer Insight Conference 2019Customer Insight Conference 2019London6 November 201909:30 - 15:30£250.00
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WEBINAR - Understand Statistical Significance and Confidence IntervalsWEBINAR - Understand Statistical Significance and Confidence Intervals14 November 201911:00-11:30FREERegisterMore Information
WEBINAR - Understanding Churn, Lapsed and Competitor AdvantageWEBINAR - Understanding Churn, Lapsed and Competitor Advantage20 November 201911:00-11:30FREERegisterMore Information
WEBINAR - Best Practice Driver AnalysisWEBINAR - Best Practice Driver Analysis21 November 201911:00-11:30FREERegisterMore Information
Storytelling WorkshopStorytelling WorkshopLondon28 November 201909:15 - 16:30£300.00
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Measuring Loyalty and TrustMeasuring Loyalty and TrustLondon6 February 202013:15-16:30£160.00
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Customer CentricityCustomer CentricityLondon6 February 202009:15-12:30£160.00
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Storytelling With DataStorytelling With DataLondon12 February 202009:15-16:30£300.00
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Rethinking Your Customer Survey Rethinking Your Customer Survey London4 March 202013:15-16:30£160.00
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CSAT, NPS or Customer Effort: Choosing your Key MetricCSAT, NPS or Customer Effort: Choosing your Key MetricLondon4 March 202009:15-12:30£160.00
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Plan & Act - How to move from research report to actionPlan & Act - How to move from research report to actionLondon11 March 202013.30-14.00£160.00
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Understand & Explore - How qualitative insight can help you see through customers’ eyesUnderstand & Explore - How qualitative insight can help you see through customers’ eyesLondon11 March 202009:15-12:30£160.00
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Customer Journey MappingCustomer Journey MappingLondon17 March 202009:15-16:30£300.00
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Storytelling WorkshopStorytelling WorkshopLondon6 May 202009:15-16:30£300.00
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If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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