Training Courses and Webinar Calendar

View our latest customer experience training courses and free webinars.

We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today. 

For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.

If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation. 

Briefings / Events Venue Date Time Price
WEBINAR - Customer Empathy: Power of a Mirror SurveyWEBINAR - Customer Empathy: Power of a Mirror Survey22 January 202011:00-11:30FREERegisterMore Information
WEBINAR - CX Trends 2020WEBINAR - CX Trends 202028 January 202011:00-11:30FREERegisterMore Information
WEBINAR - The Business Case for Customer InsightWEBINAR - The Business Case for Customer Insight30 January 202011:00-11:30FREERegisterMore Information
WEBINAR - The Customer Research Journey: Guide to a Successful ProgrammeWEBINAR - The Customer Research Journey: Guide to a Successful Programme4 February 202011:00-11:30FREERegisterMore Information
WEBINAR - Employee Engagement MeasurementWEBINAR - Employee Engagement Measurement5 February 202011:00-11:30FREERegisterMore Information
Measuring Loyalty and TrustMeasuring Loyalty and TrustLondon6 February 202013:15-16:30£160.00
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Customer CentricityCustomer CentricityLondon6 February 202009:15-12:30£160.00
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Storytelling With DataStorytelling With DataLondon12 February 202009:15-16:30£300.00
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WEBINAR - Using Online Communities for Qualitative ResearchWEBINAR - Using Online Communities for Qualitative Research18 February 202011:00-11:30FREERegisterMore Information
WEBINAR - NPS Best PracticeWEBINAR - NPS Best Practice20 February 202011:00-11:30FREERegisterMore Information
WEBINAR - Guide to a Successful SurveyWEBINAR - Guide to a Successful Survey26 February 202011:00-11:30FREERegisterMore Information
WEBINAR - Presentation SkillsWEBINAR - Presentation Skills3 March 202011:00-11:30FREERegisterMore Information
CSAT, NPS or Customer Effort: Choosing your Key MetricCSAT, NPS or Customer Effort: Choosing your Key MetricLondon4 March 202009:15-12:30£160.00
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Rethinking Your Customer Survey Rethinking Your Customer Survey London4 March 202013:15-16:30£160.00
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Understand & Explore - How qualitative insight can help you see through your customers eyes?Understand & Explore - How qualitative insight can help you see through your customers eyes?London11 March 202009:15-12:30£160.00
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Plan & Act - How to move from research report to actionPlan & Act - How to move from research report to actionLondon11 March 202013.30-16.30£160.00
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WEBINAR - Getting the Most from Customer CommentsWEBINAR - Getting the Most from Customer Comments11 March 202011:00-11:30FREERegisterMore Information
Customer Journey MappingCustomer Journey MappingLondon17 March 202009:15-16:30£300.00
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WEBINAR - Identifying B2B Customers' Needs with Exploratory ResearchWEBINAR - Identifying B2B Customers' Needs with Exploratory Research18 March 202011:00-11:30FREERegisterMore Information
WEBINAR - Guide to Exploratory Research: How to see Through the 'Lens of the Customer'WEBINAR - Guide to Exploratory Research: How to see Through the 'Lens of the Customer'1 April 202011:00-11:30FREERegisterMore Information
WEBINAR - Understanding Causation from A/B Tests to Modelling WEBINAR - Understanding Causation from A/B Tests to Modelling 8 April 202011:00-11:30FREERegisterMore Information
WEBINAR - Knowing What Results to Feedback to CustomersWEBINAR - Knowing What Results to Feedback to Customers15 April 202011:00-11:30FREERegisterMore Information
WEBINAR - How Service Blueprints Connect the Customer & Internal ViewWEBINAR - How Service Blueprints Connect the Customer & Internal View22 April 202011:00-11:30FREERegisterMore Information
WEBINAR - Best Practice Panel ResearchWEBINAR - Best Practice Panel Research29 April 202011:00-11:30FREERegisterMore Information
WEBINAR - Housing: Getting the most from STAR - Updated 2020WEBINAR - Housing: Getting the most from STAR - Updated 20206 May 202011:00-11:30FREERegisterMore Information
Storytelling WorkshopStorytelling WorkshopLondon6 May 202009:15-16:30£300.00
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WEBINAR - Hybrid Methodology, Getting the Best of Quant and Qual WEBINAR - Hybrid Methodology, Getting the Best of Quant and Qual 20 May 202011:00-11:30FREERegisterMore Information
WEBINAR - Understand Statistical Significance and Confidence IntervalsWEBINAR - Understand Statistical Significance and Confidence Intervals3 June 202011:00-11:30FREERegisterMore Information
WEBINAR - The One Page Results Summary...How to do it?WEBINAR - The One Page Results Summary...How to do it?10 June 202011:00-11:30FREERegisterMore Information
WEBINAR - Measuring the Internal CustomerWEBINAR - Measuring the Internal Customer16 June 202011:00-11:30FREERegisterMore Information
WEBINAR - Semiotics & CXWEBINAR - Semiotics & CX17 June 202011:00-11:30FREERegisterMore Information
WEBINAR - Customer Satisfaction Index: How & why to use itWEBINAR - Customer Satisfaction Index: How & why to use it24 June 202011:00-11:30FREERegisterMore Information
WEBINAR - Relationship & Event Driven ResearchWEBINAR - Relationship & Event Driven Research1 July 202011:00-11:30FREERegisterMore Information
WEBINAR - Finding & Telling Your Customer Insight StoryWEBINAR - Finding & Telling Your Customer Insight Story8 July 202011:00-11:30FREERegisterMore Information
WEBINAR - Measuring Complaints: Finding the Pain PointsWEBINAR - Measuring Complaints: Finding the Pain Points15 July 202011:00-11:30FREERegisterMore Information
WEBINAR - Calculating Customer Lifetime ValueWEBINAR - Calculating Customer Lifetime Value29 July 202011:00-11:30FREERegisterMore Information
WEBINAR - Warming up Respondents to Maximise Response RatesWEBINAR - Warming up Respondents to Maximise Response Rates12 August 202011:00-11:30FREERegisterMore Information
WEBINAR - Benchmarking Results, can it be Done Reliably & how?WEBINAR - Benchmarking Results, can it be Done Reliably & how?26 August 202011:00-11:30FREERegisterMore Information
WEBINAR - Do you need to Measure Customer Effort?WEBINAR - Do you need to Measure Customer Effort?2 September 202011:00-11:30FREERegisterMore Information
WEBINAR - Turning Insight in to Action: The Importance of Action PlanningWEBINAR - Turning Insight in to Action: The Importance of Action Planning9 September 202011:00-11:30FREERegisterMore Information
WEBINAR - B2B Customer Journey MappingWEBINAR - B2B Customer Journey Mapping16 September 202011:00-11:30FREERegisterMore Information
WEBINAR - Neuro Design for Infographics WEBINAR - Neuro Design for Infographics 23 September 202011:00-11:30FREERegisterMore Information
WEBINAR - Online Surveys: A Guide to SuccessWEBINAR - Online Surveys: A Guide to Success30 September 202011:00-11:30FREERegisterMore Information
WEBINAR - User Stories & Customer Journey MappingWEBINAR - User Stories & Customer Journey Mapping7 October 202011:00-11:30FREERegisterMore Information
WEBINAR - Asking the Right Questions to the Right People...WEBINAR - Asking the Right Questions to the Right People...14 October 202011:00-11:30FREERegisterMore Information
WEBINAR - Using Customer Insight to Shape Cultures & BehavioursWEBINAR - Using Customer Insight to Shape Cultures & Behaviours21 October 202011:00-11:30FREERegisterMore Information
WEBINAR - Understanding Churn, Lapsed and Competitor AdvantageWEBINAR - Understanding Churn, Lapsed and Competitor Advantage28 October 202011:00-11:30FREERegisterMore Information
WEBINAR - Facilitating Focus GroupsWEBINAR - Facilitating Focus Groups4 November 202011:00-11:30FREERegisterMore Information
WEBINAR - Emotions in the B2B Customer ExperienceWEBINAR - Emotions in the B2B Customer Experience10 November 202011:00-11:30FREERegisterMore Information
WEBINAR - Best Practice Driver AnalysisWEBINAR - Best Practice Driver Analysis18 November 202011:00-11:30FREERegisterMore Information
WEBINAR - Measuring Trust WEBINAR - Measuring Trust 2 December 202011:00-11:30FREERegisterMore Information

If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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