Training Courses and Webinar Calendar

View our latest customer experience training courses and free webinars.

We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today. 

For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.

If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation. 

Briefings / Events Venue Date Time Price
WEBINAR - The Customer Experience Landscape 2022WEBINAR - The Customer Experience Landscape 20222 February 202211:00-11:30FREERegisterMore Information
WEBINAR - Using the Voice of the Customer to Change Your Organisations' CultureWEBINAR - Using the Voice of the Customer to Change Your Organisations' Culture9 March 202211:00-11:30FREERegisterMore Information
WEBINAR - Employee Engagement Measurement - Updated for 2022WEBINAR - Employee Engagement Measurement - Updated for 202216 March 202211:00-11:30FREERegisterMore Information
Customer Journey Mapping - Online CourseCustomer Journey Mapping - Online Course04/04/224 April 20226 Weeks£495.00
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WEBINAR - Linking Customer Research to ProfitabilityWEBINAR - Linking Customer Research to Profitability6 April 202211:00-11:30FREERegisterMore Information
Action Planning From Customer Insight - Online CourseAction Planning From Customer Insight - Online Course25/04/2225 April 20223 Weeks£295.00
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WEBINAR - Closing the LoopWEBINAR - Closing the Loop27 April 202211:00-11:30FREERegisterMore Information
WEBINAR: Setting Up a Customer Experience Research Programme - Where to Start?WEBINAR: Setting Up a Customer Experience Research Programme - Where to Start?18 May 202211:00-11:30FREERegisterMore Information
Customer Journey Mapping - Online CourseCustomer Journey Mapping - Online Course06/06/226 June 20226 Weeks£495.00
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WEBINAR - Designing Better Charts and Infographics: Top Tips and ShowcaseWEBINAR - Designing Better Charts and Infographics: Top Tips and Showcase8 June 202211:00-11:30FREERegisterMore Information
Action Planning From Customer Insight - Online CourseAction Planning From Customer Insight - Online Course27/06/2227 June 20223 Weeks£295.00
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WEBINAR - Customer Touchpoints You Should Be MeasuringWEBINAR - Customer Touchpoints You Should Be Measuring29 June 202211:00-11:30FREERegisterMore Information
WEBINAR - Understanding Customer Loyalty - Attitudes, Behaviour, and ValueWEBINAR - Understanding Customer Loyalty - Attitudes, Behaviour, and Value20 July 202211:00-11:30FREERegisterMore Information
WEBINAR: Improving Your Existing Programme With Qualitative ResearchWEBINAR: Improving Your Existing Programme With Qualitative Research17 August 202211:00-11:30FREERegisterMore Information
WEBINAR - Does Your Research Provide Value For Money?WEBINAR - Does Your Research Provide Value For Money?14 September 202211:00-11:30FREERegisterMore Information
Customer Journey Mapping - Online CourseCustomer Journey Mapping - Online Course26/09/2226 September 20226 Weeks£495.00
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Action Planning From Customer Insight - Online CourseAction Planning From Customer Insight - Online Course03/10/223 October 20223 Weeks£295.00
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WEBINAR - Beyond Soundbites - Gathering, Using and Understanding Customer CommentsWEBINAR - Beyond Soundbites - Gathering, Using and Understanding Customer Comments5 October 202211:00-11:30FREERegisterMore Information
WEBINAR - The Flaws Of NPS And How To Get The Most Out Of ItWEBINAR - The Flaws Of NPS And How To Get The Most Out Of It26 October 202211:00-11:30FREERegisterMore Information
WEBINAR - Engaging B2B Customers With Your SurveysWEBINAR - Engaging B2B Customers With Your Surveys16 November 202211:00-11:30FREERegisterMore Information

If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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