Training Courses and Webinar Calendar

View our latest customer experience training courses and free webinars.

 

Our team of research experts have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today.

For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.

If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation.

 

 

Briefings / Events Venue Date Time Price
WEBINAR - Top Ten things that World Class Organisations DoWEBINAR - Top Ten things that World Class Organisations Do30 January 201910:00 - 10:30FREERegisterMore Information
WEBINAR - How to Run a Customer Empathy SurveyWEBINAR - How to Run a Customer Empathy Survey5 February 201910:00 - 10:30FREERegisterMore Information
WEBINAR - How to Implement Customer Satisfaction Related PayWEBINAR - How to Implement Customer Satisfaction Related Pay7 February 201910:00 - 10:30FREERegisterMore Information
WEBINAR - CSat, NPS or Customer Effort: Choosing your Key MetricWEBINAR - CSat, NPS or Customer Effort: Choosing your Key Metric12 February 201910:30 - 11:00FREERegisterMore Information
WEBINAR - Getting the most from Customer CommentsWEBINAR - Getting the most from Customer Comments13 February 201910:30 - 11:00FREERegisterMore Information
Customer Centred DesignCustomer Centred DesignManchester14 February 201913:15 - 16:30£160.00
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Customer CentricityCustomer CentricityManchester14 February 201909:15 - 12:30£160.00
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WEBINAR - Measuring Trust WEBINAR - Measuring Trust 15 February 201910:00 - 10:30FREERegisterMore Information
WEBINAR - Measuring Complaint HandlingWEBINAR - Measuring Complaint Handling19 February 201910:00 - 10:30FREERegisterMore Information
WEBINAR - Guide to a Successful SurveyWEBINAR - Guide to a Successful Survey26 February 201910:00 - 10:30FREERegisterMore Information
Storytelling WorkshopStorytelling WorkshopLondon26 February 201909:15 - 16:30£300.00
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Housing Customer Insight EventHousing Customer Insight EventLondon27 February 201909:30-15:30£195.00
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WEBINAR - Calculating Customer Lifetime ValueWEBINAR - Calculating Customer Lifetime Value5 March 201910:00 - 10:30FREERegisterMore Information
WEBINAR - Warming up Respondents to Maximise Response RatesWEBINAR - Warming up Respondents to Maximise Response Rates6 March 201910:30 - 11:00FREERegisterMore Information
WEBINAR - Benchmarking Results, can it be Done Reliably and how?WEBINAR - Benchmarking Results, can it be Done Reliably and how?7 March 201910:00 - 10:30FREERegisterMore Information
WEBINAR - Facilitating Focus GroupsWEBINAR - Facilitating Focus Groups12 March 201910:00 - 10:30FREERegisterMore Information
Measuring the Emotional Customer ExperienceMeasuring the Emotional Customer ExperienceManchester13 March 201913:15 - 16:30£160.00
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WEBINAR - Asking the Right Questions to the Right People...WEBINAR - Asking the Right Questions to the Right People...14 March 201910:00 - 10:30FREERegisterMore Information
WEBINAR - Knowing What Results to Feedback to CustomersWEBINAR - Knowing What Results to Feedback to Customers26 March 201910:30 - 11:00FREERegisterMore Information
WEBINAR - Getting the most from STAR WEBINAR - Getting the most from STAR 28 March 201910:30-11:00FREERegisterMore Information
WEBINAR - Your Survey Mix: Relationship Versus TransactionalWEBINAR - Your Survey Mix: Relationship Versus Transactional2 April 201910:00 - 10:30FREERegisterMore Information
Customer Centred DesignCustomer Centred DesignLondon4 April 201909:15 - 12:30£160.00
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Customer CentricityCustomer CentricityLondon4 April 201913:15 - 16:30£160.00
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WEBINAR - Housing: Best Practice Repairs TrackerWEBINAR - Housing: Best Practice Repairs Tracker9 April 201910:30 - 11:00FREERegisterMore Information
WEBINAR - Hybrid Methodology, Getting The Best of Quant and Qual WEBINAR - Hybrid Methodology, Getting The Best of Quant and Qual 11 April 201910:00- 10:30FREERegisterMore Information
Rethinking Your Customer Survey Rethinking Your Customer Survey London11 April 201909:15-12:30£160.00
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WEBINAR - Understanding Churn, Lapsed and Competitor AdvantageWEBINAR - Understanding Churn, Lapsed and Competitor Advantage18 April 201910:00-10:30FREERegisterMore Information
WEBINAR - Customer SuccessWEBINAR - Customer Success25 April 201910:00 - 10:30FREERegisterMore Information
WEBINAR - Do Best Practice Driver AnalysisWEBINAR - Do Best Practice Driver Analysis14 May 201910:00- 10:30FREERegisterMore Information
Measuring the Emotional Customer ExperienceMeasuring the Emotional Customer ExperienceLondon15 May 201913:15 - 16:30£160.00
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Customer Journey MappingCustomer Journey MappingLondon16 May 201909:15 - 16:30£300.00
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Storytelling WorkshopStorytelling WorkshopManchester21 May 201909:15 - 16:30£300.00
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WEBINAR - Neuro Design for Infographics WEBINAR - Neuro Design for Infographics 23 May 201910:00 - 10:30FREERegisterMore Information
WEBINAR - Understand statistical significance and confidence intervalsWEBINAR - Understand statistical significance and confidence intervals28 May 201910:00- 10:30FREERegisterMore Information

If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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