Training Courses and Webinar Calendar
View our latest customer experience training courses and free webinars.
We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today.
For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.
If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation.
|Briefings / Events||Venue||Date||Time||Price|
|WEBINAR - Finding & Telling Your Customer Insight Story||22 September 2021||11:00-11:30||FREE|
|Online Customer Journey Mapping Course||27/09/21||27 September 2021||6 Weeks||£495.00|
|WEBINAR - The Perfect Customer Experience||29 September 2021||11:00-11:30||FREE|
|WEBINAR - How Service Blueprints Connect the Customer & Internal View||6 October 2021||11:00-11:30||FREE|
|WEBINAR - Best Practice Panel Research||13 October 2021||11:00-11:30||FREE|
|WEBINAR - Identifying B2B Customers' Needs with Exploratory Research||27 October 2021||11:00-11:30||FREE|
|WEBINAR - Semiotics & CX||3 November 2021||11:00-11:30||FREE|
|WEBINAR - Measuring Complaints: Finding the Pain Points||17 November 2021||11:00-11:30||FREE|
|WEBINAR - Guide to a Successful Survey||24 November 2021||11:00-11:30||FREE|
|WEBINAR - Calculating Customer Lifetime Value||1 December 2021||11:00-11:30||FREE|
|WEBINAR - Asking the Right Questions to the Right People...||8 December 2021||11:00-11:30||FREE|