Training Courses and Webinar Calendar

View our latest customer experience training courses and free webinars.

We have developed a range of training courses and webinars covering the key areas of customer experience research and measurement. From how to guides & best practise webinars, through to our comprehensive customer journey mapping & customer centred design training courses, register and book you place today. 

For an introduction to CX and customer research, our free 30 minute webinars are perfect. They will give you an overview and the latest thinking around a whole range of subject areas.

If you’re looking for a more in-depth understanding, why not book on to one of our training courses or briefings? They have been designed to give you the skills and knowledge to undertake effective customer research and help improve your customer experience. You’ll leave with practical examples and solutions that you can implement at your organisation. 

Briefings / Events Venue Date Time Price
WEBINAR - Understanding Churn, Lapsed and Competitor AdvantageWEBINAR - Understanding Churn, Lapsed and Competitor Advantage20 November 201911:00-11:30FREERegisterMore Information
WEBINAR - Best Practice Driver AnalysisWEBINAR - Best Practice Driver Analysis21 November 201911:00-11:30FREERegisterMore Information
WEBINAR - Top Ten things that World Class Organisations DoWEBINAR - Top Ten things that World Class Organisations Do3 December 201911:00 - 11:30FREERegisterMore Information
Customer CentricityCustomer CentricityLondon6 February 202009:15-12:30£160.00
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Measuring Loyalty and TrustMeasuring Loyalty and TrustLondon6 February 202013:15-16:30£160.00
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Storytelling With DataStorytelling With DataLondon12 February 202009:15-16:30£300.00
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CSAT, NPS or Customer Effort: Choosing your Key MetricCSAT, NPS or Customer Effort: Choosing your Key MetricLondon4 March 202009:15-12:30£160.00
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Rethinking Your Customer Survey Rethinking Your Customer Survey London4 March 202013:15-16:30£160.00
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Understand & Explore - How qualitative insight can help you see through customers’ eyesUnderstand & Explore - How qualitative insight can help you see through customers’ eyesLondon11 March 202009:15-12:30£160.00
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Plan & Act - How to move from research report to actionPlan & Act - How to move from research report to actionLondon11 March 202013.30-14.00£160.00
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Customer Journey MappingCustomer Journey MappingLondon17 March 202009:15-16:30£300.00
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Storytelling WorkshopStorytelling WorkshopLondon6 May 202009:15-16:30£300.00
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If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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