Wednesday 5th October 2022. 11-11:30am
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to probe every question to gain further understanding, but is this really the best way to go?
We will take you through some ideas and examples of best ways when and how to collect comments from customers, and how to use, present and analyse them, along with some pitfalls to avoid.
Register for your free place today.