WEBINAR - Customer Empathy: Power of a Mirror Survey

WEBINAR - Customer Empathy: Power of a Mirror Survey

Register for Webinar

 

Do your colleagues see things the same way as customers? Improving their customer empathy can help them understand the how and why of customer feelings and as a result they will be better prepared to solve their problems and meet their needs.

A mirror survey can help you identify the difference between customers and internal colleagues’ perceptions, for example what your customers see as their main problems versus what your customer service team believe they are. This is a powerful tool and can help you prioritize areas for improvements.

Click on REGISTER to book your FREE place now.

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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