Wednesday 26th October 2022. 11-11:30am
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue that NPS is useless because of these, but it's as big a mistake to dismiss NPS altogether as it is to embrace it unthinkingly.
In this webinar we'll look at the flaws and weaknesses of NPS, and how to set up your research to minimise or overcome them.
Register for your free place today.