WEBINAR - The Flaws Of NPS And How To Get The Most Out Of It

WEBINAR - The Flaws Of NPS And How To Get The Most Out Of It

Register for Webinar

Wednesday 26th October 2022. 11-11:30am

The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue that NPS is useless because of these, but it's as big a mistake to dismiss NPS altogether as it is to embrace it unthinkingly.

In this webinar we'll look at the flaws and weaknesses of NPS, and how to set up your research to minimise or overcome them.

We'll cover:

  • Why "one number" isn't all you need
  • Volatility, sample size, and margins of error
  • Differences by sector, customer type, and culture
  • Does knowing how it works affect how you answer?
  • Do staff think it's fair?

Register for your free place today.

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
Twitter LinkedIn
...