Thursday 26th September 2019 - 11:00-11:30am
Customer experience is always evolving and this webinar puts the spotlight on the trends in customer experience we can expect to see more of.
Stephen Hampshire looks back on 2019 so far and ahead to what 2020 has in store for the world of CX. He’ll discuss a range of trends, including increasing customer expectations, organisational structures reflecting customer journeys, the digitalisation of experiences and the role of human interaction. The webinar will also touch upon an organisations’ desire to collect and use more data in designing customer experiences, and how an organisation’s approach to data management and transparency may become a service differentiator.
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