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The Index of Consumer Sentiment Quarter 1 2024
Our latest Index of Consumer Sentiment Report covers the first quarter of 2024. Since Q1 2023 we’ve seen a relatively f...
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Early Release - The Index of Consumer Sentiment Q1 2024
This is an early release of the data for the Q1 2024 UK Index of Consumer Sentiment, from TLF Research. The overall In...
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How To Guides
Our 'How To...' guides cover a range of customer research subjects and aim to give you a practical guide to using tools ...
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The Index of Consumer Sentiment Quarter 4 2023
As we close in on Christmas, we're pleased to share the final Index of Consumer Sentiment Report of 2023. This report d...
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Early Release - The Index of Consumer Sentiment Q4 2023
This is an early release of the data for the Q4 2023 UK Index of Consumer Sentiment, from TLF Research. The overall Ind...
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The Index of Consumer Sentiment Quarter 3 2023
Download the latest report now. In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth....
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How To Use Derived Importance
Impact, or derived importance, tells you which items on your questionnaire are most strongly linked to overall satisfact...
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How To Plan and Conduct a Qualitative Depth Interview
Many people are nervous about how to approach qualitative research. In reality it’s often much easier to do qualitative ...
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How To Calculate a Customer Satisfaction Index CSI
In this guide we’re going to look at what a Customer Satisfaction Index is, explain in detail how to calculate your own,...
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How To Make Jitter Plots In Excel
A Jitter Plot is a type of data visualization used to dsiplay the distribution of a set of numerical data points. It is ...
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The Index of Consumer Sentiment Quarter 1 2023
Download the latest report now. Download the latest report now. In Q1 2023, consumer sentiment has bounced back surprisi...
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Ask Us Anything About Customer Experience & Insight - Q&A Summary
On Wednesday 29th March 2023 we hosted a live Q&A session on Zoom all about Customer Experience and Insight. We welcome...
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Housing: Ask Us Anything About TSM - Q&A Summary
On Wednesday 1st March 2023 we hosted a live Q&A session on Zoom all about Tenant Satisfaction Measures (TSM). We welc...
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Housing: Are You Ready For TSM? 10-Point Guide
Whether you have carried out a pilot or not, this document is designed as a crib sheet for running your TSM survey, This...
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The Index of Consumer Sentiment Quarter 4 2022
Download the latest report now. Download the latest report now. In Q4 2022, consumer sentiment has reached its lowest le...
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The Index of Consumer Sentiment Quarter 3 2022
Download the latest report now. In Q3 2022, consumer sentiment has stabilised at a very low level. It’s still much lower...
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The CX Strategy Canvas
Our CX Strategy Canvas is a tool to capture, discuss, and plan your CX Strategy.
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The Index of Consumer Sentiment Quarter 2 2022
Download the latest report now. Having never returned to pre-pandemic levels, a series of shocks through early 2022 has ...
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The New B2B Customer Experience - 5 Facts and 5 Questions
It’s been a tumultuous couple of years, you don’t need us to tell you that. That means your customer research and insigh...
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The Index of Consumer Sentiment Quarter 1 2022
With over three years’ worth of data about consumer sentiment in the UK, the Index of Consumer Sentiment is proving its ...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!