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End of Year TSM Benchmarking
We are working with a range of social housing providers to offer free benchmarking for all 12 of the TSM Tenant Perception Measures.
The latest TLF Research benchmarking report will cover the first full year of TSM results and you'll receive a personalised report to show how your organisation compares.
All results will be anonymised. TLF Research will provide insights into the range of scores, methodologies adopted and any common themes.
Find out more about the report below and sign up now.
What you'll receive at a glance
You will receive a personalised TSM Benchmarking report for either LCRA or LCHO. If you have both LCRA and LCHO you will receive 2 separate reports. The report will include:
The social housing landscape
Summary of overall findings
Where your organisation sits in our TP01 Benchmarking league table
How your organisation compares on the remaining tenant perception measures
Insight and recommendations
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TSM Benchmarking 2024 Timeline
What TSM Data To Submit?
You'll need to submit your full year scores for all 12 of your tenant perception measures via a secure online survey. You will not need to submit any raw data.
You'll also need to submit information about your organisation, such as housing stock, methodology, sample and demographics.
Details of the specific TSM data required for the benchmarking report can be found below.
TSM Data Required
All 12 TSM tenant perception scores for LCHO / LCRA (% very and fairly satisfied)
Number of responses included in the above score
Stock size (full population)
Third party data collection or in-house
Data collection start and end dates
Frequency of survey
Methodology (phone, web, postal, etc.)
Region
Is the data representative by the following: Tenure, Age, Ethnicity, Region / Area and Property Type
Has the data been weighted to be representative?
Submitting Your Data
By registering for this report, you are agreeing to share your TSM data with TLF Research.
You will submit your data via a secure online survey managed in-house.
TLF Research take data security very seriously and your data will not be shared with any third parties. We will provide T&Cs and offer reassurances that data will always be anonymised and landlords' names will never be attributed to their scores without their written consent.
Although no personal data is shared, the information is commercially sensitive and we recommend having a Mutual NDA in place before sharing your data. We can provide a MNDA, alternatively we would be willing to sign yours.
When to submit your Data?
The data submission window opens on Monday 18th March and will close Friday 19th April 2024.
The data submission window will be open for 5 weeks and you can submit your full year data as soon as you have it. You will need to submit your data before the window closes to be eligible to receive your benchmarking report.
How Much will the Benchmarking Report cost?
This is a free report. If you'd like more in-depth benchmarking and analysis, please get in touch.
Register for your free TSM Benchmarking Report using the form above.
Benchmark Report Outputs
You'll receive a personalised report for all 12 tenant perception measures for LCRA / LCHO, showing how your organisation compares with the scores from other housing providers.
The report will include:
Summary of overall findings
TP01 Benchmarking league table
How your organisation compares on the remaining tenant perception measures
What Happens When You've Registered For the Report?
Once you've registered for your report you will need to submit your TSM data as soon as you have them available.
We'll share the secure online survey for you to submit your scores and keep in touch with regular communications with important dates, such as when the data submission window opens and closes.
Once you've submitted your data, our dedicated housing research team will check your submission and come back to you if they have any questions.
When will your TSM Benchmarking Report by available?
Once you've signed up and submitted your data, we will send you your personalised TSM Benchmarking Report on Thursday 16th May 2024.
Interested? Sign Up Now
Sign up now and join a range of other housing providers to benchmark your end of year TSM performance.
Once you've registered we will send you all the information you need.
If you have any questions about the free TSM benchmarking report please get in touch.
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Book a TSM Meeting Online
To discuss your TSM project and the services we provide, why not book a quick 15 minute meeting with a member of our TSM team. Book now using our online calendar.
Who We Work With
We're proud to work with a wide range of housing associations and local authorities across the UK.
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Housing Content From the CX Insights Hub
Webinar
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Housing: Best Practice Repairs Tracker
A key touch point that can cause a lot of dissatisfaction when not delivered well. Find out how to implement a Best Practice Repairs Tracker that measures the things driving customer satisfaction and tells you how consistently you’re achieving a high level of service
Webinar
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Housing: Best Practice For New Build And Sales Surveys
The touchpoint that you only have one shot at! In this webinar we’ll share our thoughts and experiences on how you can survey these touchpoints to better understand them and utilise the results to make sure you get off on the right foot with your New Build and Sales residents.
Downloads
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Housing: Making Your Tenants Feel Safe During The Repairs Experience
How has Covid affected the repairs experience of your tenants? And how do you reduce anxiety for tenants caused by the experience? Our latest report 'Making your tenants feel safe during the repairs experience' explores these questions.
Webinar
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Housing: Voids And Exits - Measuring The Experience
Voids and exiting customers cost housing associations millions of pounds every year. In this webinar, we look at how you can measure the effectiveness of your customer communication and identify what to do differently to improve turnaround time, efficiency and the customer experi...
Get In Touch
Get in touch to discuss how we can help you with your TSM plans.