Homecustomer researchexplore understandonline communities

Online Communities

Online customer research offers you a flexible approach to connect with your customers and online communities offer an engaging platform to undertake a range of research. Customer engagement for the 21st Century.

Online communities can be more cost effective than focus groups and allow for a much deeper understanding, with participants given time to consider their responses and supply rich media to back up their responses.

You need this if:

You want to engage with customers to understand their lives and needs, but you don’t want to use traditional offline techniques. Online communities are cheap, quick, and a great way to engage with many customers. You’ll be able to interact with customers, set them tasks, ask them questions, and invite them to upload photo and video content.

What we do:

We’ll set up, manage, and run a community to address your insight needs, handling...

Recruitment

Hosting

Community Management & Facilitation

Customer engagement for the 21st Century.

what you get:

Presentation

Our findings, interpretation and recommendations, pulling out key themes and illustrated with comments and pictures.

Access

Access to the community backend throughout the fieldwork and afterwards so you can see all responses.

Co-creation

The opportunity to co-create with real customers.

Get in touch

Get in touch to find out more about customer stories and how we can help you gain an in-depth understanding of your customers today.

Contact us

You may Also be Interested In...

Magazine

Online Communities and the Benefits of Engaging Digitally

Online Communities & The Benefits of Engaging Digitally

Webinar

Using Online Communities For Qualitative Research

Online customer research offers you a flexible approach to connect with your customers and online communities offer an engaging platform to undertake a range of qualitative research. Online communities can sometimes be more cost effective than focus groups and allow for a much d...

Training Course

Customer Journey Mapping - On-Demand Course

Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.

Book Review

TLF Gems Top Reads

Each month in our newsletter TLF Gems we recommend a "Top Read", a classic book which is relevant to customer experience and insight. This is a list of all of them.