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Upcoming live webinars
Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends and how to guides, to best practice, analysis techniques and communication of your results, our webinars will help you get the most out of your customer research.
See below for our full schedule of upcoming live webinars and register for your place today.
If you would like to watch something right now, why not take a look at our on-demand webinars? With over 50 different subjects to choose from, we’re sure there will be one which provides inspiration on delivering the perfect customer experience.
All
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
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Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Speak to us about a booking
If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.