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Upcoming live webinars
Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends and how to guides, to best practice, analysis techniques and communication of your results, our webinars will help you get the most out of your customer research.
See below for our full schedule of upcoming live webinars and register for your place today.
If you would like to watch something right now, why not take a look at our on-demand webinars? With over 50 different subjects to choose from, we’re sure there will be one which provides inspiration on delivering the perfect customer experience.
All
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventManaged IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
Free - Virtual EventB2B: Tactical vs Strategic Research
Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...
Webinar
Free - Virtual EventWhat We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
Free - Virtual EventHousing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...
Webinar
Free - Virtual EventUsing Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
Free - Virtual EventB2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
Free - Virtual EventHow To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
Free - Virtual EventHousing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
Free - Virtual EventThe Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 27-09-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventB2B: The Benefits of Surveying Lapsed clients
There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...
Webinar
Free - Virtual EventWhat Makes a Great Research Project?
Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q3 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventHousing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
Free - Virtual EventDriver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
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Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventManaged IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
Free - Virtual EventB2B: Tactical vs Strategic Research
Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...
Webinar
Free - Virtual EventWhat We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
Free - Virtual EventHousing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...
Webinar
Free - Virtual EventUsing Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
Free - Virtual EventB2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
Free - Virtual EventHow To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
Free - Virtual EventHousing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
Free - Virtual EventThe Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 27-09-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventB2B: The Benefits of Surveying Lapsed clients
There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...
Webinar
Free - Virtual EventWhat Makes a Great Research Project?
Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q3 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventHousing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
Free - Virtual EventDriver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventManaged IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
Free - Virtual EventB2B: Tactical vs Strategic Research
Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...
Webinar
Free - Virtual EventWhat We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
Free - Virtual EventHousing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...
Webinar
Free - Virtual EventUsing Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
Free - Virtual EventB2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
Free - Virtual EventHow To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
Free - Virtual EventHousing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
Free - Virtual EventThe Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 27-09-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventB2B: The Benefits of Surveying Lapsed clients
There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...
Webinar
Free - Virtual EventWhat Makes a Great Research Project?
Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q3 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventHousing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
Free - Virtual EventDriver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventManaged IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
Free - Virtual EventB2B: Tactical vs Strategic Research
Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...
Webinar
Free - Virtual EventWhat We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
Free - Virtual EventHousing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...
Webinar
Free - Virtual EventUsing Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
Free - Virtual EventB2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
Free - Virtual EventHow To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
Free - Virtual EventHousing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
Free - Virtual EventThe Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 27-09-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventB2B: The Benefits of Surveying Lapsed clients
There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...
Webinar
Free - Virtual EventWhat Makes a Great Research Project?
Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q3 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventHousing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
Free - Virtual EventDriver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventManaged IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
Free - Virtual EventB2B: Tactical vs Strategic Research
Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...
Webinar
Free - Virtual EventWhat We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
Free - Virtual EventHousing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...
Webinar
Free - Virtual EventUsing Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
Free - Virtual EventB2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
Free - Virtual EventHow To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
Free - Virtual EventHousing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
Free - Virtual EventThe Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 27-09-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventB2B: The Benefits of Surveying Lapsed clients
There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...
Webinar
Free - Virtual EventWhat Makes a Great Research Project?
Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q3 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventHousing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
Free - Virtual EventDriver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventManaged IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
Free - Virtual EventB2B: Tactical vs Strategic Research
Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...
Webinar
Free - Virtual EventWhat We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
Free - Virtual EventHousing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...
Webinar
Free - Virtual EventUsing Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
Free - Virtual EventB2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
Free - Virtual EventHow To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
Free - Virtual EventHousing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
Free - Virtual EventThe Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 27-09-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventB2B: The Benefits of Surveying Lapsed clients
There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...
Webinar
Free - Virtual EventWhat Makes a Great Research Project?
Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q3 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventHousing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
Free - Virtual EventDriver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
Webinar
Free - Virtual EventAsk Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Free - Virtual EventIndex of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Free - Virtual EventManaged IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
Free - Virtual EventB2B: Tactical vs Strategic Research
Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...
Webinar