TLF Research

EXPLORE &

UNDERSTAND

Qualitative Research

: exploratory research Customer Closeness Customer Stories Customer journey mapping Online communities B2B Depth Interviews

exploratory research Customer Closeness Customer Stories Customer journey mapping Online communities B2B Depth Interviews

Measure &

Track

Quantitative Research

: relationship surveys event driven surveys nps, csat & customer effort employee engagement customer empathy panel research

relationship surveys event driven surveys nps, csat & customer effort employee engagement customer empathy panel research

Plan &

Act

Consultancy

: taking action VOC Audit service design customer centricity customer immersion in-house training

taking action VOC Audit service design customer centricity customer immersion in-house training

Storytelling &

Culture change

Creative Communication

: Colleague Engagement Customer Engagement Video Animation Infographics Design & Storytelling Tools

Colleague Engagement Customer Engagement Video Animation Infographics Design & Storytelling Tools

Our range of services are here to help you understand and improve your customer's experience.

See all services

Business To

Business

In B2B markets, every customer interaction matters - and every decision carries weight. Our tailored customer research services help you uncover what your clients really need, how they perceive your offer, and where you can create more value.

Business to

Consumer

We can help you connect with current and potential consumers to uncover what really matters. Whether it’s understanding needs and priorities, identifying barriers to change, or finding new ways to enhance the customer experience, loyalty, and satisfaction.

Social

Housing

We've been developing housing research programmes for more than 20 years, working with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector, helping our clients deliver a first-rate service to their residents.

Full Year 2025/26 TSM Benchmarking

Free Personalised Report

We work with customer-focused organisations of all shapes and sizes, across all sectors, B2C and B2B. Our focus is on providing first class and actionable customer insight, enabling them to drive change from their customer research programmes.

Training &

Events

We offer training courses & events on subjects around customer experience. Useful tools to give you the knowledge and skills you need.

Upcoming live

Webinars

See our upcoming live webinars, which will help you find new ways to connect with your customers and get the most out of research.

On-Demand

Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects.

Chart Masterclass 30/09/26

A Hands-On Virtual Workshop

Our range of webinars and training courses give you an introduction to key customer experience and research subjects.

Training & Events

CX

Insights Hub

Search the hub Customer Insight Magazine News & Opinion Book Reviews Webinars

Podcasts Downloads TLF Gems newsletter CX Tools shop

CX Tools & Templates

Download Now

Research to Inform CX Strategy

On-Demand Webinar - Watch Now

Designed to inform and stimulate debate and sometimes to provoke, our hub is home to the Customer Insight Magazine and an interesting mix of webinars, reports, news and podcasts.

Sign Up To Our Newsletter

The TLF

Research Team

We believe in building lasting partnerships with our clients and that depends on the quality of our people.

How we

work

Every project is unique, and by working together we can make sure that your research delivers against your business needs.

Discover our process

Our success

stories

We’re proud to have worked with an amazing list of organisations in pretty much every sector.

Book a Customer Research Review Meeting

Your privacy is really important to us. If you have been contacted by TLF Research and asked to take part in a survey on behalf of one of our clients, you can find out more about our personal data policy here.

Our personal data policy

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Home training events upcoming live webinars

Upcoming live webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects.

See below for our full schedule of upcoming live webinars and register for your place today.

If you would like to watch something right now, why not take a look at our on-demand webinars? With over 50 different subjects to choose from, we’re sure there will be one which provides inspiration on delivering the perfect customer experience.

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Speak to us about a booking

If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.