/f/131443/1280x848/25a0c41c35/the-flaws-of-nps-how-to-get-the-most-webinar-feature.jpg)
/f/131443/1200x675/f219670466/autumn-22-1.jpg)
/f/131443/640x422/d29bd35e6d/1-cx-landscape-1.jpg)
/f/131443/640x420/bf787b9802/send-us-a-brief-menu-640x420.jpg)
In-house training
Delivering an excellent customer experience requires a motivated and enthusiastic team. If you’re looking to inspire colleagues around the business, training might be the ideal solution. From customer journey mapping and storytelling, to action planning and customer centricity we have a range of workshops designed to encourage new ways of thinking to help meet the needs of your customers.
If you are looking to bring your team up to speed, build your skills, or start a conversation about customer experience, our in-house training is a great place to start.
You need this if:
You are looking to develop customer experience research knowledge and understanding within your business.
You would like to inspire your team to deliver an excellent customer experience.
Find new ways of thinking with the latest customer research tools and techniques.
/f/131443/670x425/668c755b54/in-house-training-1-670x425.jpg)
What we do:
A range of customer experience and research focused training, online and face to face, or a combination of both. We'll tailor the training to the specific needs of your organisation.
We can deliver bespoke versions of our online courses with dedicated tutor support for your team.
We are able to deliver workshops at your office or a location of your choice.
Prices for in-house training starts at £1,800 (+VAT), but costs will depend on scope of the project.
what you get:
Engaging and informative content
On a range of subjects delivered by an expert in customer experience and research.
Mixed Delivery Methods
Benefit from access to online learning to support your face to face sessions.
Bespoke training
Tailored to the business needs of your organisation.
Training resources
From slides and learning materials to recorded sessions and group activities, all designed to encourage new ways of thinking.
Get in touch
Get in touch for chat about our training offer and how it would work for your organisation.
You may Also be Interested In...
/f/131443/2240x2240/4bdd2b90b9/all-ci-magazines-square.jpg)
Customer Insight Magazine
Customer Insight magazine is our quarterly magazine - Created and published in house it is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it ...
Webinar
/f/131443/500x500/5ea66b8c26/measuring-the-internal-customer-webinar-thumbnail.jpg)
Measuring The Internal Customer
What about the internal customer experience? Your employees and stakeholders rely on one another every day to deliver your products or services. Understanding how different departments interact and identifying pain points can help you streamline your internal processes, which in...