In-house training & Workshops

Delivering an excellent customer experience requires a motivated and enthusiastic team. If you’re looking to inspire colleagues around the business, training might be the ideal solution. We have a range of training designed to encourage new ways of thinking to help meet the needs of your customers.

If you are looking to bring your team up to speed, build your skills, or start a conversation about customer experience, our in-house training is a great place to start.

Delivered at a location of your choice, we offer in-house training in a range of customer research and CX subjects. Some of our popular subjects are below, but we can tailor our training to your specific needs. Get in touch now to discuss your training requirements.

Our Training

Some of our popular subjects are below, but we can tailor our training to your specific needs. If you are looking for some more inspiration on the type of subjects we can offer, take a look at our on-demand webinars.

Our offer at a glance

Pricing starts at £1,800 (+VAT)

The price for in-house training starts at £1,800 (+VAT & expenses) for an existing course. Bespoke content can be included for an additional cost.

Delegate Numbers

There is no limit on the number of delegates that can atttend. However, face to face workshops tend to work better with a max of 20 attendees.

Delivery Methods

Our in-house training can be delivered in face to face workshops, through virtual events, via our online course platform, or if required, a combination of different delivery methods.


Your training will be delivered by an industry expert. All with over 20 years experience of delivering customer research and CX strategy.

Training Resources

All our training includes access to a wide range of learning materials, from slides, handouts and activites to supporting downloads and digital content.

Bespoke Training

Tailored to the needs of your business. Subjects we can cover are varied, our on-demand webinars give you an introduction to some of topics we have delivered training on.

In-house Training Options

The exact training you receive will depend on your requirements, but we have a range of options available to choose from, including:

  • In-house workshops. Delivered at a location of your choosing, with no limit on how many delegates can attend. Content can be tailored depending on your specific needs.

  • Virtual training sessions delivered on your platform of choice. We've developed training that takes full advantage of the features of the latest virtual meeting software.

  • Group online course. If you have a larger team that require training, we can run a dedicated group version of our online course which will include live online sessions with the tutor to reinforce the learning and cover how this will work in practice at your organisation.

  • Hybrid online and in-house workshops. Some clients choose a combination of the online course and in person workshops.

Stephen Hampshire is a fantastic guide along the path of customer journey mapping. I would really recommend this training!

TLF Research Training Survey 2023

You need this if:

You're looking to develop customer experience research knowledge and understanding within your business.

You would like to inspire your team to deliver an excellent customer experience.

You're interested in new ways of thinking with the latest customer research tools and techniques.

What we do:

A range of customer experience and research focused training, online and face to face, or a combination of both. We'll tailor the training to the specific needs of your organisation.

We can deliver bespoke versions of our online courses with dedicated tutor support for your team.

We are able to deliver workshops at your office or a location of your choice.

Prices for in-house training starts at £1,800 (+VAT), but costs will depend on the scope of the project.


Get in touch

Get in touch for chat about our training offer and how it would work for your organisation.