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The Index of Consumer Sentiment Quarter 3 2022

Download the latest report now. In Q3 2022, consumer sentiment has stabilised at a very low level. It’s still much lower...

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The CX Strategy Canvas

Our CX Strategy Canvas is a tool to capture, discuss, and plan your CX Strategy.

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The Index of Consumer Sentiment Quarter 2 2022

Download the latest report now. Having never returned to pre-pandemic levels, a series of shocks through early 2022 has ...

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The New B2B Customer Experience - 5 Facts and 5 Questions

It’s been a tumultuous couple of years, you don’t need us to tell you that. That means your customer research and insigh...

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The Index of Consumer Sentiment Quarter 1 2022

With over three years’ worth of data about consumer sentiment in the UK, the Index of Consumer Sentiment is proving its ...

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TLF Research Product Brochure

Download a PDF copy of our Product Brochure for an overview of our services to help you understandand improve the custom...

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Tips and Ideas for Writing a Customer Research Brief

Based on the many questions we have been asked over the years, this useful reference template is designed for anyone tha...

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Employee engagement: Keeping staff engaged at home

If you’re like us, you and your colleagues have been through a lot recently and we think employee engagement has never b...

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UK Consumer Sentiment Plummets During Pandemic

In 2018 TLF Research launched a new measure of consumer sentiment on our online panel, modelled on the University of Mic...

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Finding the right statistical tool for you

Statistical tools are incredibly powerful, but there’s such an array of options nowadays that it can be hard to know whe...

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Housing: Making Your Tenants Feel Safe During The Repairs Experience

How has Covid affected the repairs experience of your tenants? And how do you reduce anxiety for tenants caused by the e...

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Your Customers' Spending Habits Are Changing

Your customers are changing. This isn’t surprising since only people alive in World War II have lived through more diffi...

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What does COVID-19 mean for your research?

Over the course of the last 12 months, we’ve seen some radical changes to customer experience and customer insight. Many...

Read more in the cx insights hub

There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!

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