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Early Release - The Index of Consumer Sentiment Q4 2023

This is an early release of the data for the Q4 2023 UK Index of Consumer Sentiment, from TLF Research. The overall Ind...

The Index of Consumer Sentiment Quarter 3 2023

Download the latest report now. In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth....

How To Guides

Our 'How To...' guides cover a range of customer research subjects and aim to give you a practical guide to using tools ...

How To Use Derived Importance

Impact, or derived importance, tells you which items on your questionnaire are most strongly linked to overall satisfact...

How To Plan and Conduct a Qualitative Depth Interview

Many people are nervous about how to approach qualitative research. In reality it’s often much easier to do qualitative ...

How To Calculate a Customer Satisfaction Index CSI

In this guide we’re going to look at what a Customer Satisfaction Index is, explain in detail how to calculate your own,...

How To Make Jitter Plots In Excel

A Jitter Plot is a type of data visualization used to dsiplay the distribution of a set of numerical data points. It is ...

The Index of Consumer Sentiment Quarter 1 2023

Download the latest report now. Download the latest report now. In Q1 2023, consumer sentiment has bounced back surprisi...

Ask Us Anything About Customer Experience & Insight - Q&A Summary

On Wednesday 29th March 2023 we hosted a live Q&A session on Zoom all about Customer Experience and Insight. We welcome...

Housing: Ask Us Anything About TSM - Q&A Summary

On Wednesday 1st March 2023 we hosted a live Q&A session on Zoom all about Tenant Satisfaction Measures (TSM). We welc...

Housing: Are You Ready For TSM? 10-Point Guide

Whether you have carried out a pilot or not, this document is designed as a crib sheet for running your TSM survey, This...

The Index of Consumer Sentiment Quarter 4 2022

Download the latest report now. Download the latest report now. In Q4 2022, consumer sentiment has reached its lowest le...

The Index of Consumer Sentiment Quarter 3 2022

Download the latest report now. In Q3 2022, consumer sentiment has stabilised at a very low level. It’s still much lower...

The CX Strategy Canvas

The Index of Consumer Sentiment Quarter 2 2022

Download the latest report now. Having never returned to pre-pandemic levels, a series of shocks through early 2022 has ...

The New B2B Customer Experience - 5 Facts and 5 Questions

It’s been a tumultuous couple of years, you don’t need us to tell you that. That means your customer research and insigh...

The Index of Consumer Sentiment Quarter 1 2022

With over three years’ worth of data about consumer sentiment in the UK, the Index of Consumer Sentiment is proving its ...

TLF Research Product Brochure

Download a PDF copy of our Product Brochure for an overview of our services to help you understandand improve the custom...

Tips and Ideas for Writing a Customer Research Brief

Based on the many questions we have been asked over the years, this useful reference template is designed for anyone tha...

Employee engagement: Keeping staff engaged at home

If you’re like us, you and your colleagues have been through a lot recently and we think employee engagement has never b...