CX Communications
Communication, to staff and customers, is an undervalued part of the CX improvement process.
You need this if:
You need to drive through cultural change, keep customers front of mind with staff, and make sure customers give you the credit you deserve for the improvements that you’ve made.
What we do:
Help you find the message
Craft the copy
Graphic design
Print, video, and digital
what you get:
A Message That Lands
With the people who need to act on it
Deliverables
Tailored to your needs
Get in touch
Good work deserves to be seen and felt. Get in touch to discuss how we can help you communicate your CX improvements to the people who matter most.
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Webinar
Guide to Exploratory Research: How to See Through the 'Lens of the Customer'
Exploratory research is the foundation of a good customer research programme. It will help you understand how things look from your customers' point of view and see through the 'lens of the customer'. In this webinar we outline the different types of exploratory research, the ran...
Magazine
Purple Tuesday: The Disabled Customer Experience
Purple Tuesday (2nd November) is a day to focus on the disabled customer experience. We share some facts and figures from our panel, and speak to Purple Tuesday about best practice.
Webinar
Identifying B2B Customers' Needs With Exploratory Research
B2B customer research can be more than just an opportunity to understand how satisfied your customers are currently – It can also be an opportunity to understand what your customers need beyond your existing products and services. Exploratory research with a B2B audience can off...
News & Opinion
Qual in the time of Coronavirus
It's never been more vital to make sure that you understand your customers. As researchers, when we want to find out how customers are thinking and feeling we naturally turn to qualitative research. Without getting too caught up in definitions, qualitative research is a family of...
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