Training & Events
We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight subjects.
See all our latest courses and start dates below. We have group discounts available and we also offer bespoke training options for larger groups. Get in touch if you would like to speak to a member of the team about your training requirements.
*20% discount for 4 or more places booked (discount automatically added at checkout).
Book Now To Take Advantage Of Our Summer Discount
If you're looking to brush up on your customer research skills, now is the perfect time to book our online courses. From Customer Journey Mapping and Action Planning, to Storytelling and Customer Surveys, we have a range of in-depth training courses all created in-house.
This summer, we're offering a £50 discount per delegate if you book your place before the end of August. Simply add the discount code "SUM-OTC-50" at the checkout to take advantage of the offer.
All
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventAnnual Conference 2022
This will be our first client conference since 2019, and the intervening years have seen immense pressures on the custom...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
View full training calendar
Take a look at our calendar of training and webinars for a complete view of all live events. We have online courses and brand new live webinars running throughout the year.
On-Demand Webinars
Missed a webinar of interest? Our free short webinars introduce a host of topics, including statistical analysis, research practicalities, and strategy and are available to watch On-Demand now.
Speak to us about a booking
If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.