Training & Events

We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight subjects.

See all our latest courses and start dates below. We have group discounts available and we also offer bespoke training options for larger groups. Get in touch if you would like to speak to a member of the team about your training requirements.

*20% discount for 4 or more places booked (discount automatically added at checkout).

Book Now To Take Advantage Of Our Summer Discount

If you're looking to brush up on your customer research skills, now is the perfect time to book our online courses. From Customer Journey Mapping and Action Planning, to Storytelling and Customer Surveys, we have a range of in-depth training courses all created in-house.

This summer, we're offering a £50 discount per delegate if you book your place before the end of August. Simply add the discount code "SUM-OTC-50" at the checkout to take advantage of the offer.

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View full training calendar

Take a look at our calendar of training and webinars for a complete view of all live events. We have online courses and brand new live webinars running throughout the year.

View Calendar

Our presenters

On-Demand Webinars

Missed a webinar of interest? Our free short webinars introduce a host of topics, including statistical analysis, research practicalities, and strategy and are available to watch On-Demand now.

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Speak to us about a booking

If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.