Training & Events
We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight subjects.
We also offer tailored in-house training to meet the needs of your organisation. We can combine a mix of online course materials, virtual workshops and face to face sessions at your office. All designed to inspire your team to deliver an excellent customer experience. Find out more here.
See all our latest courses below. We have group discounts available and we also offer bespoke training options for larger groups. Get in touch if you would like to speak to a member of the team about your training requirements.
All
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
£250 - Live eventCustomer in the Boardroom - Housing Event 23/11/23
Resident engagement programmes do not always bring the customer to life in the boardroom, particularly when discussions ...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Training Course
£250 (+VAT) - Virtual CourseStorytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£250 (+VAT) - Virtual CourseRethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
On-Demand Webinars
Missed a webinar of interest? Our free short webinars introduce a host of topics, including statistical analysis, research practicalities, and strategy and are available to watch On-Demand now.
Speak to us about a booking
If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.