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Online Customer Research Courses
Are you looking to develop your teams' customer research and insight skills? Our online training courses could be ideal. They can be completed individually, or for larger teams we can run bespoke versions, accompanied by group sessions to reinforce the learning and apply to your organisation.
Created by our customer research experts, our courses focus on developing skills and knowledge with video lessons, quizzes and tasks. Using practical examples, delegates will leave with plenty of new ideas on how to implement what they've learned. Our online courses are available to start straight away and allow delegates to learn at their own pace.
Get in touch to find out about our group booking discounts or if you'd like to speak to a member of the team.
Our Courses
Created in-house, our online courses consist of video lessons, community discussions, reading, activities, and quizzes to make sure you’re picking up what you need. We provide tutor support. along with useful resources for each chapter, we'll also point participants to useful material in books and online.
Training Course
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Customer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.
Training Course
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Storytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...
Training Course
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Action Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research into action plans that deliver real improvements for customers. This course will explain how to get the most out of your research, how to use it as a jumping-o...
Training Course
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Rethinking Your Customer Survey - On-Demand Course
Whilst the vast majority of organisations undertake some form of customer survey, both the objectives for the research, and the methodology used to deliver on the objectives, differ wildly. The reality is that effective customer satisfaction research will have a significant...
Training Course
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Data Skills For TSM - Online Course
Designed for tenants, scrutiny board members and those involved in engagement activities who work with landlords to improve services. This course addresses the common challenges of interpreting survey results, such as understanding methodologies, navigating data tables, and makin...
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In-House Training & Workshops
Delivering an excellent customer experience requires a motivated and enthusiastic team. If you’re looking to inspire colleagues around the business, a workshop might be the ideal solution. From customer centricity and empathy, to journey mapping and storytelling, we have a range ...
Book Review
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A CX Research Reading List
We're often asked for recommendations on books about research and insight. Here are 12 that we think are great (and yes, we wrote 2 of them!).
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Customer Insight Magazine
Created and published in house, Customer Insight magazine is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it as much as we do creating it!
Webinar
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How To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer needs, expectations, and attitudes. What now? Using research data well is not simply a matter of running off some mean scores and percentages, and it’s not somethi...
Get in Touch
If you'd like to speak to a someone about your training requirments, complete our short online form and we'll be in touch