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Webinars
Webinar
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Essentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
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Housing: Getting The Most Out of Your Transactional Surveys
New Consumer Standards introduced in April 2024 make it clear that the Regulator of Social Housing (RSH) expects Registe...
Webinar
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B2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
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Essentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
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Essentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
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Housing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
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Essentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
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Essentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
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Essentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
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Essentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
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The Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
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5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience
In this webinar we'll explore ways to use insights from your customer survey to enhance the overall customer experience...
Webinar
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The Index of Consumer Sentiment - Year in Review 2024
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
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MSPs and IT Sector: How to Increase Your NPS Score
The Net Promoter Score is one of the most popular headline metrics in a range of sectors, but what drives NPS the IT sec...
Webinar
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B2B: Onboarding, Acquisition and Exiting Customer Surveys
Does your insight cover the full customer experience, or just part of it? On this webinar, Greg Roche explains how us...
Webinar
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5 Ways to... Make More Impact With Your Charts & Reporting
Elevate your data visualization and reporting skills with this webinar. Gain insights into five powerful ways to create ...
Webinar
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5 Ways to... Prove the Value of Customer Satisfaction
Learn proven techniques to quantify and demonstrate the impact of customer satisfaction on your business. This webinar w...
Webinar
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5 Ways to... Get More From The Data You Already Have
Join us as we share practical approaches to maximise the value of your existing data. Too many organisations have vast a...
Webinar
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5 Ways to... Level Up Your Customer Insight
In this webinar we'll explore five strategies to enhance your understanding of customers. It's not necessarily about usi...
Webinar
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The Customer Experience Landscape 2024
In our annual update on the key trends affecting Customer Experience and Insight we’ll give you a quick synopsis of the ...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!