Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research. Many of our webinars are available to watch on demand and you can find a calendar of our upcoming live webinarin our Training and Events section.

Webinar

Free - Virtual Event

Closing The Loop

With changing survey and reporting technology it's becoming easier and easier to integrate customer feedback in real tim...

Webinar

Free - Virtual Event

Employee Engagement Measurement 2022

As we emerge from the Covid pandemic, the way we work may have changed enormously, but organisations still need engaged ...

Webinar

Free - Virtual Event

Using the Voice of the Customer to Change Your Organisations' Culture

How do some organisations become genuinely customer centric, whilst others cannot quite grasp that change? Often it’s th...

Webinar

Free - Virtual Event

Linking Customer Research To Profitability

Customer satisfaction continues to be an essential lead indicator of overall business profitability. In this webinar, we...

Webinar

Free - Virtual Event

Setting Up a Customer Experience Research Programme - Where to Start?

You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...

Webinar

Free - Virtual Event

Designing Better Charts and Infographics: Top Tips and Showcase

When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...

Webinar

Free - Virtual Event

Customer Touchpoints You Should Be Measuring

Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...

Webinar

Free - Virtual Event

Understanding Customer Loyalty - Attitudes, Behaviour, and Value

Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...

Webinar

Free - Virtual Event

Improving Your Existing Programme With Qualitative Research

Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...

Webinar

Free - Virtual Event

Does Your Research Provide Value For Money?

How do you measure ROI on your customer research programme? How do you secure customer research budget?  And how do you ...

Webinar

Free - Virtual Event

Beyond Soundbites - Gathering, Using and Understanding Customer Comments

No customer satisfaction survey would be complete without the inclusion of open ended questions.  It can be tempting to ...

Webinar

Free - Virtual Event

The Flaws of NPS and How to Get the Most Out of it

The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...

Webinar

Free - Virtual Event

Engaging B2B Customers With Your Surveys

Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...

Webinar

Free - Virtual Event

The Customer Experience Landscape 2022

Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....

Webinar

Free - Virtual Event

Turning Insight In To Action: The Importance Of Action Planning

There is no point doing customer research unless you’re planning to do something with the results. Action planning is th...

Webinar

Free - Virtual Event

Neuro Design for Infographics

Infographics are popular because they can engage people with insight and make data stories memorable, but it’s not alway...

Webinar

Free - Virtual Event

How Service Blueprints Connect The Customer & Internal View

Service Blueprints can take Customer Journey Mapping to the next level. Corresponding to a specific customer journey, wh...

Webinar

Free - Virtual Event

Your Customer Survey

The author of our new book, YOUR CUSTOMER SURVEY: Using Research to Build a Distinctive Customer Experience, Stephen Ham...

Webinar

Free - Virtual Event

Using Online Communities For Qualitative Research

Online customer research offers you a flexible approach to connect with your customers and online communities offer an e...

Webinar

Free - Virtual Event

Guide to Exploratory Research: How to See Through the 'Lens of the Customer'

Exploratory research is the foundation of a good customer research programme. It will help you understand how things loo...

Read more in the cx insights hub

There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!

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