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Webinars
Webinar
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Index of Consumer Sentiment - Q3 2023 Results
In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth. It remains higher than for most...
Webinar
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B2B: Sampling, Methodology and Battling Response Rates
The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...
Webinar
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What We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
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Research to Inform CX Strategy
Many organisations talk about being customer led, but in reality customer experience is often seen as a purely operation...
Webinar
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The Customer Experience Landscape 2023
Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....
Webinar
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Construction: Customer Research - Who to interview?
Architects, specifiers, contractors, suppliers, manufacturers, the list goes on - a common challenge for customer resear...
Webinar
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B2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
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Using Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
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Managed IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
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Measuring Customer Satisfaction in the IT Services Sector
In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to meas...
Webinar
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Housing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...
Webinar
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Ask Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
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Driver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
Webinar
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Housing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
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Housing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
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How To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
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Index of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
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Housing: Tenant Involvement
There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many la...
Webinar
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The Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
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What Makes a Great Research Project?
Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!