Webinars

Future Webinars

WEBINAR - Measuring Complaint Handling

WEBINAR - Measuring Complaint Handling

Date: 19th February 2019
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WEBINAR - Guide to a Successful Survey

WEBINAR - Guide to a Successful Survey

Date: 26th February 2019
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WEBINAR - Calculating Customer Lifetime Value

WEBINAR - Calculating Customer Lifetime Value

Date: 5th March 2019
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WEBINAR - Warming up Respondents to Maximise Response Rates

WEBINAR - Warming up Respondents to Maximise Response Rates

Date: 6th March 2019
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WEBINAR - Benchmarking Results, can it be Done Reliably and how?

WEBINAR - Benchmarking Results, can it be Done Reliably and how?

Date: 7th March 2019
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WEBINAR - Facilitating Focus Groups

WEBINAR - Facilitating Focus Groups

Date: 12th March 2019
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WEBINAR - Asking the Right Questions to the Right People...

WEBINAR - Asking the Right Questions to the Right People...

Date: 14th March 2019
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WEBINAR - Knowing What Results to Feedback to Customers

WEBINAR - Knowing What Results to Feedback to Customers

Date: 26th March 2019
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WEBINAR - Getting the most from STAR

WEBINAR - Getting the most from STAR

Date: 28th March 2019
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WEBINAR - Your Survey Mix: Relationship Versus Transactional

WEBINAR - Your Survey Mix: Relationship Versus Transactional

Date: 2nd April 2019
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WEBINAR - Housing: Best Practice Repairs Tracker

WEBINAR - Housing: Best Practice Repairs Tracker

Date: 9th April 2019
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WEBINAR - Hybrid Methodology, Getting The Best of Quant and Qual

WEBINAR - Hybrid Methodology, Getting The Best of Quant and Qual

Date: 11th April 2019
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WEBINAR - Understanding Churn, Lapsed and Competitor Advantage

WEBINAR - Understanding Churn, Lapsed and Competitor Advantage

Date: 18th April 2019
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WEBINAR - Customer Success

WEBINAR - Customer Success

Date: 25th April 2019
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WEBINAR - Do Best Practice Driver Analysis

WEBINAR - Do Best Practice Driver Analysis

Date: 14th May 2019
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WEBINAR - Neuro Design for Infographics

WEBINAR - Neuro Design for Infographics

Date: 23rd May 2019
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WEBINAR - Understand statistical significance and confidence intervals

WEBINAR - Understand statistical significance and confidence intervals

Date: 28th May 2019
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Past Webinars

WEBINAR - Top Ten things that World Class Organisations Do

WEBINAR - Top Ten things that World Class Organisations Do

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WEBINAR - How to Run a Customer Empathy Survey

WEBINAR - How to Run a Customer Empathy Survey

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WEBINAR - How to Implement Customer Satisfaction Related Pay

WEBINAR - How to Implement Customer Satisfaction Related Pay

Date: 7th February 2019
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WEBINAR - CSat, NPS or Customer Effort: Choosing your Key Metric

WEBINAR - CSat, NPS or Customer Effort: Choosing your Key Metric

Date: 12th February 2019
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WEBINAR - Getting the most from Customer Comments

WEBINAR - Getting the most from Customer Comments

Date: 13th February 2019
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WEBINAR - Measuring Trust

WEBINAR - Measuring Trust

Date: 15th February 2019
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WEBINAR - Understanding causation from A/B tests to modelling

WEBINAR - Understanding causation from A/B tests to modelling

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WEBINAR - Housing Research Expert: VOC Engagement with Colleagues

WEBINAR - Housing Research Expert: VOC Engagement with Colleagues

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WEBINAR - Questionnaire Design

WEBINAR - Questionnaire Design

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WEBINAR - Keeping Promises & Commitments

WEBINAR - Keeping Promises & Commitments

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If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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