Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research. Many of our webinars are available to watch on demand and you can find a calendar of our upcoming live webinarin our Training and Events section.

Webinar

Free - Virtual Event

5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience

In this webinar we'll explore ways to use insights from your customer survey to enhance the overall customer experience...

Webinar

Free - Virtual Event

The Index of Consumer Sentiment - Year in Review 2024

The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...

Webinar

Free - Virtual Event

MSPs and IT Sector: How to Increase Your NPS Score

The Net Promoter Score is one of the most popular headline metrics in a range of sectors, but what drives NPS the IT sec...

Webinar

Free - Virtual Event

B2B: Onboarding, Acquisition and Exiting Customer Surveys

Does your insight cover the full customer experience, or just part of it? On this webinar, Greg Roche explains how us...

Webinar

Free - Virtual Event

5 Ways to... Make More Impact With Your Charts & Reporting

Elevate your data visualization and reporting skills with this webinar. Gain insights into five powerful ways to create ...

Webinar

Free - Virtual Event

5 Ways to... Prove the Value of Customer Satisfaction

Learn proven techniques to quantify and demonstrate the impact of customer satisfaction on your business. This webinar w...

Webinar

Free - Virtual Event

5 Ways to... Get More From The Data You Already Have

Join us as we share practical approaches to maximise the value of your existing data. Too many organisations have vast a...

Webinar

Free - Virtual Event

5 Ways to... Level Up Your Customer Insight

In this webinar we'll explore five strategies to enhance your understanding of customers. It's not necessarily about usi...

Webinar

Free - Virtual Event

The Customer Experience Landscape 2024

In our annual update on the key trends affecting Customer Experience and Insight we’ll give you a quick synopsis of the ...

Webinar

Free - Virtual Event

Index of Consumer Sentiment - Q3 2023 Results

In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth. It remains higher than for most...

Webinar

Free - Virtual Event

B2B: Sampling, Methodology and Battling Response Rates

The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...

Webinar

Free - Virtual Event

What We Do And Why?

We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...

Webinar

Free - Virtual Event

Research to Inform CX Strategy

Many organisations talk about being customer led, but in reality customer experience is often seen as a purely operation...

Webinar

Free - Virtual Event

The Customer Experience Landscape 2023

Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....

Webinar

Free - Virtual Event

Construction: Customer Research - Who to interview?

Architects, specifiers, contractors, suppliers, manufacturers, the list goes on - a common challenge for customer resear...

Webinar

Free - Virtual Event

B2B: Issue Resolution And Managing Relationships

Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...

Webinar

Free - Virtual Event

Using Employee Research To Improve CX

90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...

Webinar

Free - Virtual Event

Managed IT Service Providers – Driving Actions From Your Client Surveys

Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...

Webinar

Free - Virtual Event

Measuring Customer Satisfaction in the IT Services Sector

In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to meas...

Webinar

Free - Virtual Event

Housing: Deep Dive In To Complaints

There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...

Read more in the cx insights hub

There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!

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