Webinars

Future Webinars

WEBINAR - Customer Success

WEBINAR - Customer Success

Date: 25th June 2019
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WEBINAR - Benchmarking Results, can it be Done Reliably and how?

WEBINAR - Benchmarking Results, can it be Done Reliably and how?

Date: 27th June 2019
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WEBINAR - Customer Empathy: Power of a Mirror Survey

WEBINAR - Customer Empathy: Power of a Mirror Survey

Date: 3rd July 2019
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WEBINAR - Semiotics & CX

WEBINAR - Semiotics & CX

Date: 10th July 2019
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WEBINAR - Best Practice Panel Research

WEBINAR - Best Practice Panel Research

Date: 11th July 2019
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WEBINAR - Understanding Causation from A/B Tests to Modelling

WEBINAR - Understanding Causation from A/B Tests to Modelling

Date: 17th July 2019
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WEBINAR - Relationship & Event Driven Research

WEBINAR - Relationship & Event Driven Research

Date: 7th August 2019
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WEBINAR - Presentation Skills

WEBINAR - Presentation Skills

Date: 21st August 2019
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WEBINAR - Measuring Complaints: Finding the Pain Points

WEBINAR - Measuring Complaints: Finding the Pain Points

Date: 5th September 2019
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WEBINAR - Employee Engagement Measurement

WEBINAR - Employee Engagement Measurement

Date: 17th September 2019
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WEBINAR - Trends in CX

WEBINAR - Trends in CX

Date: 26th September 2019
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WEBINAR - Guide to a Successful Survey

WEBINAR - Guide to a Successful Survey

Date: 27th September 2019
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WEBINAR - Knowing What Results to Feedback to Customers

WEBINAR - Knowing What Results to Feedback to Customers

Date: 1st October 2019
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WEBINAR - Getting the Most from Customer Comments

WEBINAR - Getting the Most from Customer Comments

Date: 10th October 2019
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WEBINAR - Facilitating Focus Groups

WEBINAR - Facilitating Focus Groups

Date: 15th October 2019
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WEBINAR - Asking the Right Questions to the Right People...

WEBINAR - Asking the Right Questions to the Right People...

Date: 23rd October 2019
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WEBINAR - Warming up Respondents to Maximise Response Rates

WEBINAR - Warming up Respondents to Maximise Response Rates

Date: 31st October 2019
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WEBINAR - Understand Statistical Significance and Confidence Intervals

WEBINAR - Understand Statistical Significance and Confidence Intervals

Date: 14th November 2019
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WEBINAR - Understanding Churn, Lapsed and Competitor Advantage

WEBINAR - Understanding Churn, Lapsed and Competitor Advantage

Date: 20th November 2019
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WEBINAR - Best Practice Driver Analysis

WEBINAR - Best Practice Driver Analysis

Date: 21st November 2019
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Past Webinars

WEBINAR - Top Ten things that World Class Organisations Do

WEBINAR - Top Ten things that World Class Organisations Do

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WEBINAR - How to Run a Customer Empathy Survey

WEBINAR - How to Run a Customer Empathy Survey

more info
WEBINAR - How to Implement Customer Satisfaction Related Pay

WEBINAR - How to Implement Customer Satisfaction Related Pay

more info
WEBINAR - CSat, NPS or Customer Effort: Choosing your Key Metric

WEBINAR - CSat, NPS or Customer Effort: Choosing your Key Metric

more info
WEBINAR - Measuring Trust

WEBINAR - Measuring Trust

more info
WEBINAR - Calculating Customer Lifetime Value

WEBINAR - Calculating Customer Lifetime Value

more info
WEBINAR - Getting the most from STAR

WEBINAR - Getting the most from STAR

more info
WEBINAR - Your Survey Mix: Relationship Versus Transactional

WEBINAR - Your Survey Mix: Relationship Versus Transactional

more info
WEBINAR - Housing: Best Practice Repairs Tracker

WEBINAR - Housing: Best Practice Repairs Tracker

more info
WEBINAR - Hybrid Methodology, Getting The Best of Quant and Qual

WEBINAR - Hybrid Methodology, Getting The Best of Quant and Qual

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WEBINAR - Neuro Design for Infographics

WEBINAR - Neuro Design for Infographics

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WEBINAR - Housing Research Expert: VOC Engagement with Colleagues

WEBINAR - Housing Research Expert: VOC Engagement with Colleagues

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WEBINAR - Questionnaire Design

WEBINAR - Questionnaire Design

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WEBINAR - Keeping Promises & Commitments

WEBINAR - Keeping Promises & Commitments

more info

If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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