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Webinars
Webinar
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Research to Inform CX Strategy
Many organisations talk about being customer led, but in reality customer experience is often seen as a purely operation...
Webinar
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The Customer Experience Landscape 2023
Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....
Webinar
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Housing: Ask Us Anything About TSM - Live Zoom Q&A
Join us for this live Q&A about Tenant Satisfaction Measures (TSM). Our panel of housing research experts are here to an...
Webinar
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Construction: Customer Research - Who to interview?
Architects, specifiers, contractors, suppliers, manufacturers, the list goes on - a common challenge for customer resear...
Webinar
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What We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
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B2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
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Ask Us Anything - Live Zoom Q&A 27-09-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
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Housing: Tenant Involvement
There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many la...
Webinar
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How To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
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Index of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
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Housing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
Ask Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Index of Consumer Sentiment - Q3 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
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The Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
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Driver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
Webinar
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Housing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
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B2B: Tactical vs Strategic Research
Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...
Webinar
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B2B: Sampling, Methodology and Battling Response Rates
The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...
Webinar
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B2B: The Benefits of Surveying Lapsed clients
There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...
Webinar
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Measuring Customer Satisfaction in the IT Services Sector
In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to meas...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!