Webinars

What We Do And Why?

Research to Inform CX Strategy

Many organisations talk about being customer led, but in reality customer experience is often seen as a purely operation...

The Customer Experience Landscape 2023

Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....

Construction: Customer Research - Who to interview?

Architects, specifiers, contractors, suppliers, manufacturers, the list goes on - a common challenge for customer resear...

B2B: Issue Resolution And Managing Relationships

Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...

Ask Us Anything - Live Zoom Q&A 27-09-23

Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...

Managed IT Service Providers – Driving Actions From Your Client Surveys

Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...

Measuring Customer Satisfaction in the IT Services Sector

In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to meas...

B2B: The Benefits of Surveying Lapsed clients

There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...

B2B: Sampling, Methodology and Battling Response Rates

The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...

Ask Us Anything - Live Zoom Q&A 29-03-23

Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...

Driver Analysis

Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...

Housing: Closing The Loop

We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...

Index of Consumer Sentiment - Q3 2023 Results

The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...

The Inner and Outer Loop

This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...

Housing: Research to Inform CX Strategy

Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...

How To Interpret Data And What To Do With It

You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...

Index of Consumer Sentiment - Q1 2023 Results

The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...

Housing: Tenant Involvement

There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many la...

Using Employee Research To Improve CX

90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...