Webinars
Webinar
Index of Consumer Sentiment - Q3 2023 Results
In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth. It remains higher than for most...
Webinar
B2B: Sampling, Methodology and Battling Response Rates
The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...
Webinar
What We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
Research to Inform CX Strategy
Many organisations talk about being customer led, but in reality customer experience is often seen as a purely operation...
Webinar
The Customer Experience Landscape 2023
Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....
Webinar
Construction: Customer Research - Who to interview?
Architects, specifiers, contractors, suppliers, manufacturers, the list goes on - a common challenge for customer resear...
Webinar
B2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
Using Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
Managed IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
Measuring Customer Satisfaction in the IT Services Sector
In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to meas...
Webinar
Housing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman ha...
Webinar
Ask Us Anything - Live Zoom Q&A 29-03-23
Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...
Webinar
Driver Analysis
Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...
Webinar
Housing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...
Webinar
Housing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...
Webinar
How To Interpret Data And What To Do With It
You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...
Webinar
Index of Consumer Sentiment - Q1 2023 Results
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
Housing: Tenant Involvement
There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many la...
Webinar
The Inner and Outer Loop
This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...
Webinar
What Makes a Great Research Project?
Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!