Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research. Many of our webinars are available to watch on demand and you can find a calendar of our upcoming live webinarin our Training and Events section.

Webinar

Free - Virtual Event

Research to Inform CX Strategy

Many organisations talk about being customer led, but in reality customer experience is often seen as a purely operation...

Webinar

Free - Virtual Event

The Customer Experience Landscape 2023

Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....

Webinar

Free - Virtual Event

Housing: Ask Us Anything About TSM - Live Zoom Q&A

Join us for this live Q&A about Tenant Satisfaction Measures (TSM). Our panel of housing research experts are here to an...

Webinar

Free - Virtual Event

Construction: Customer Research - Who to interview?

Architects, specifiers, contractors, suppliers, manufacturers, the list goes on - a common challenge for customer resear...

Webinar

Free - Virtual Event

What We Do And Why?

We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...

Webinar

Free - Virtual Event

B2B: Issue Resolution And Managing Relationships

Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...

Webinar

Free - Virtual Event

Ask Us Anything - Live Zoom Q&A 27-09-23

Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...

Webinar

Free - Virtual Event

Housing: Tenant Involvement

There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many la...

Webinar

Free - Virtual Event

How To Interpret Data And What To Do With It

You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...

Webinar

Free - Virtual Event

Index of Consumer Sentiment - Q1 2023 Results

The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...

Webinar

Free - Virtual Event

Housing: Research to Inform CX Strategy

Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...

Webinar

Free - Virtual Event

Ask Us Anything - Live Zoom Q&A 29-03-23

Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a...

Webinar

Free - Virtual Event

Index of Consumer Sentiment - Q3 2023 Results

The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...

Webinar

Free - Virtual Event

The Inner and Outer Loop

This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...

Webinar

Free - Virtual Event

Driver Analysis

Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...

Webinar

Free - Virtual Event

Housing: Closing The Loop

We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...

Webinar

Free - Virtual Event

B2B: Tactical vs Strategic Research

Customer research projects can be divided into two broad types: tactical projects, focused on operational delivery; and ...

Webinar

Free - Virtual Event

B2B: Sampling, Methodology and Battling Response Rates

The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...

Webinar

Free - Virtual Event

B2B: The Benefits of Surveying Lapsed clients

There are many reasons why B2B clients move their business elsewhere, but is there anything we can do to minimise the li...

Webinar

Free - Virtual Event

Measuring Customer Satisfaction in the IT Services Sector

In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to meas...

Read more in the cx insights hub

There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!

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