Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research. Many of our webinars are available to watch on demand and you can find a calendar of our upcoming live webinarin our Training and Events section.

Webinar

Free - Virtual Event

Measuring The Internal Customer

What about the internal customer experience? Your employees and stakeholders rely on one another every day to deliver y...

Webinar

Free - Virtual Event

Do You Need To Measure Customer Effort?

Customer Effort is a relatively new metric, but it is gaining in popularity as a headline metric and an effective measur...

Webinar

Free - Virtual Event

CSAT, NPS or Customer Effort: Choosing Your Key Metric

Is your key metric the right one for your business? This webinar walks through the pros and cons of CSat, NPS and Custom...

Webinar

Free - Virtual Event

B2B Customer Journey Mapping

Journey mapping is an important task to undertake for both B2C and B2B customers, but the outputs for these 2 groups wil...

Webinar

Free - Virtual Event

The One Page Results Summary...How To Do It?

Our Top Ten list is a must have checklist for any company. Can you say hand on heart that you do all ten things..? proba...

Webinar

Free - Virtual Event

Presentation Skills

Presenting effectively, particularly if your material is technical, requires a tricky mix of storytelling, design, and t...

Webinar

Free - Virtual Event

The Perfect Customer Experience

Do your people understand how their decisions and behaviours impact the customer experience? Often we focus on getting t...

Webinar

Free - Virtual Event

Asking the Right Questions to the Right People...

Decision makers, influencers and day to day contacts. To understand the B2B customer experience you need to speak to ev...

Webinar

Free - Virtual Event

Best Practice Panel Research

Panel research can be an effective way to access the views and opinions of consumers. Used correctly, it’s a flexible re...

Webinar

Free - Virtual Event

Finding & Telling Your Customer Insight Story

Do you struggle to find the key pieces of customer insight from your research? We’ve all been there with really detailed...

Webinar

Free - Virtual Event

Identifying B2B Customers' Needs With Exploratory Research

B2B customer research can be more than just an opportunity to understand how satisfied your customers are currently – It...

Webinar

Free - Virtual Event

The Business Case For Customer Insight

We believe customer insight is an essential part of building a world class customer experience, but we know that selling...

Webinar

Free - Virtual Event

Benchmarking Results, Can It Be Done Reliably and How?

We are all interested to see how our Customer Satisfaction or NPS scores compare to others, but how do we do it reliably...

Webinar

Free - Virtual Event

NPS Best Practice

If you’re using Net Promoter Score (NPS) as your headline measure, this webinar is a must. NPS should be the starting po...

Webinar

Free - Virtual Event

Relationship And Event Driven Research

Relationship and event driven surveys are both vital tools in customer research. Organisations often make the mistake of...

Webinar

Free - Virtual Event

Your Survey Mix: Relationship Versus Transactional

Are you committed to event driven surveys with no long term view of how the wider population of customers perceive you? ...

Webinar

Free - Virtual Event

Hybrid Methodology: Getting the Best of Quant and Qual

Often B2B has a much smaller number of key accounts to focus on. An opportunity to capture feedback needs to maximise th...

Webinar

Free - Virtual Event

Housing: Best Practice For New Build And Sales Surveys

The touchpoint that you only have one shot at! In this webinar we’ll share our thoughts and experiences on how you can s...

Webinar

Free - Virtual Event

Online Surveys: A Guide To Success

Are you making the most of your online surveys? They are an effective way to gather feedback and can help you reach larg...

Webinar

Free - Virtual Event

Understand Statistical Significance And Confidence Intervals

Statistical significance can seem like a complicated and arcane world, but it’s vital to understand the basics if you wa...

Read more in the cx insights hub

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