Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research. Many of our webinars are available to watch on demand and you can find a calendar of our upcoming live webinarin our Training and Events section.

Webinar

Free - Virtual Event

What Makes a Great Research Project?

Over 25 years we’ve seen many customer research projects that have driven positive change, and some that have failed to ...

Webinar

Free - Virtual Event

Driver Analysis

Key driver analysis is the tool which lets you measure which aspect of the customer experience to prioritise, but many o...

Webinar

Free - Virtual Event

Housing: Closing The Loop

We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities wit...

Webinar

Free - Virtual Event

The Inner and Outer Loop

This webinar builds on our popular 'Closing The Loop' webinar, looking at best practice ways to use rapid turnaround cus...

Webinar

Free - Virtual Event

Housing: Research to Inform CX Strategy

Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operat...

Webinar

Free - Virtual Event

How To Interpret Data And What To Do With It

You’ve run a customer survey, or perhaps you’ve been running one for years, and you have lots of data about customer nee...

Webinar

Free - Virtual Event

Index of Consumer Sentiment - Q1 2023 Results

The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...

Webinar

Free - Virtual Event

Housing: Tenant Involvement

There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many la...

Webinar

Free - Virtual Event

The Flaws of NPS and How to Get the Most Out of it

The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...

Webinar

Free - Virtual Event

Engaging B2B Customers With Your Surveys

Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...

Webinar

Free - Virtual Event

Closing The Loop

With changing survey and reporting technology it's becoming easier and easier to integrate customer feedback in real tim...

Webinar

Free - Virtual Event

Employee Engagement Measurement 2022

As we emerge from the Covid pandemic, the way we work may have changed enormously, but organisations still need engaged ...

Webinar

Free - Virtual Event

Using the Voice of the Customer to Change Your Organisations' Culture

How do some organisations become genuinely customer centric, whilst others cannot quite grasp that change? Often it’s th...

Webinar

Free - Virtual Event

Linking Customer Research To Profitability

Customer satisfaction continues to be an essential lead indicator of overall business profitability. In this webinar, we...

Webinar

Free - Virtual Event

Setting Up a Customer Experience Research Programme - Where to Start?

You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...

Webinar

Free - Virtual Event

Designing Better Charts and Infographics: Top Tips and Showcase

When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...

Webinar

Free - Virtual Event

Customer Touchpoints You Should Be Measuring

Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...

Webinar

Free - Virtual Event

Understanding Customer Loyalty - Attitudes, Behaviour, and Value

Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...

Webinar

Free - Virtual Event

Does Your Research Provide Value For Money?

How do you measure ROI on your customer research programme? How do you secure customer research budget?  And how do you ...

Webinar

Free - Virtual Event

Beyond Soundbites - Gathering, Using and Understanding Customer Comments

No customer satisfaction survey would be complete without the inclusion of open ended questions.  It can be tempting to ...

Read more in the cx insights hub

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