Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research. Many of our webinars are available to watch on demand and you can find a calendar of our upcoming live webinarin our Training and Events section.

Webinar

Free - Virtual Event

Emotions in the B2B Customer Experience

It’s now widely accepted that emotions drive decisions, which means that if you want to understand customers you have to...

Webinar

Free - Virtual Event

Customer Satisfaction Index: How and Why to Use It

A Customer Satisfaction Index (CSI) can take your Customer Satisfaction (CSAT) scores to another level. Combining and we...

Webinar

Free - Virtual Event

Housing: Getting The Most From Star

The STAR methodology continues to be the dominant framework for collecting customer satisfaction data in the housing sec...

Webinar

Free - Virtual Event

Housing: Best Practice Repairs Tracker

A key touch point that can cause a lot of dissatisfaction when not delivered well. Find out how to implement a Best Prac...

Webinar

Free - Virtual Event

Semiotics And Cx

Webinar

Free - Virtual Event

Customer Success

This webinar discusses Customer Success, an approach to business that sees creating on-going value for the customer, as ...

Webinar

Free - Virtual Event

Calculating Customer Lifetime Value

How much is a customer worth? Calculating Customer Lifetime Value is a useful figure to share with senior management. St...

Webinar

Free - Virtual Event

Knowing What Results to Feedback to Customers

We are often asked by clients for advice on what survey results and planned actions should be shared back with customers...

Webinar

Free - Virtual Event

Warming Up Respondents To Maximise Response Rates

Whether you are trying to increase a low response rate or hope to encourage a few more customers to take part in your re...

Webinar

Free - Virtual Event

Housing: Voids And Exits - Measuring The Experience

Voids and exiting customers cost housing associations millions of pounds every year. In this webinar, we look at how you...

Webinar

Free - Virtual Event

CX Trends 2020

Customer experience is always evolving and this webinar puts the spotlight on the trends in customer experience we can e...

Webinar

Free - Virtual Event

What Matters Most To Customers... Now?

How will COVID-19 change our relationships with customers? No one knows exactly what life will look like after lockdown,...

Webinar

Free - Virtual Event

Facilitating Focus Groups

Focus Groups are great opportunities but the time in a focus group passes quickly and so preparation is essential. This ...

Webinar

Free - Virtual Event

Getting The Most From Customer Comments

Most people agree that customer comments bring the customer life, but are you getting the most use from your customer co...

Read more in the cx insights hub

There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!

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