Taking Action

There’s no point doing customer research unless you’re prepared to do something with the findings. We can’t tell you what to do, or how to do it, but we can help in the process of developing action plans.

You need this if:

You need to get buy-in from your colleagues

Your organisation is struggling to turn insight into action

You don’t know how to improve

What we do:

We don’t pretend to be able to fix your problems for you, but we can help you start the action-planning process by structuring and conducting workshops which will give you a clear action plan for improving the customer experience.



We can’t tell you what to do, but we can help you use customer insight to improve.

what you get:

Action plan

Tailored to your organisation and research projects. We’ll help you find the evidence and ideas in your research to plan improvements.

Effective workshops

Beyond brainstorming, we can help plan and facilitate workshops that are structured to deliver momentum.

Behaviour change

Our creative team tell stories with research to bring customers to life, and support culture change.

Get in touch

Get in touch to find out more about taking action and how we can help you gain an in-depth understanding of your customers today.