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CX Improvement Framework Development

CX is a discipline, not an add-on. To consistently improve CX you need to build a framework to support and deliver change.

You need this if:

You’re looking to build the structures, systems, processes, and habits that will deliver ongoing improvements to the customer experience. It’s not a question of adding a new team, but of building capabilities and connections within and between your existing teams. We can show you how.

What we do:

Week 0: Kick off and information-gathering questionnaire

Week 1-2: Engage with senior stakeholders

Week 1-2: Review existing model, action plans, processes etc.

Week 3: Workshops with wider staff

Week 4: Synthesis

Week 5: Final debrief and reporting

what you get:

Design of a CX Improvement Framework

Including structure, roles, systems and flows, with next steps and longer term recommendations

Full report

With detailed commentary and recommendations

Get in touch

If you're ready to build lasting capability for CX improvement rather than a one-off initiative, please get in touch. We'll work with you to design the framework that connects your existing teams.

Contact us

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