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Staff Workshops & Training
To deliver an improved Customer Experience you need to build CX skills and capability across the organisation.
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You need this if:
You’ve got the right people, and the right insight, but they may need a bit of help to build the skills to turn that insight into action. We can help with our in-house training, from “off the shelf” workshops and courses to a fully bespoke agenda to suit your needs.
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What we do:
Most of our training is ready to go, for bespoke needs it might look something like this:
Week 0: Kick off
Week 1: Survey or workshop to evaluate needs
Week 2-3: Training development
Week 4: Delivery
what you get:
Targeted skills, knowledge, and approaches
For your needs
An Experienced Trainer
With specialist expertise
Leave-behinds and exercises
With real value for the organisation
Get in touch
Get in touch to build the skills your teams need to turn insight into action.
In-house Training & Online Courses
We offer tailored in-house training and online courses to meet the needs of your organisation. We can also combine a mix of online course materials, virtual workshops and face to face sessions at your office. All designed to inspire your team to deliver an excellent customer experience.
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Popular Training Courses
Training Course
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In-House Training - Customer Journey Mapping
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.
Training Course
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Action Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research into action plans that deliver real improvements for customers. This course will explain how to get the most out of your research, how to use it as a jumping-o...
Training Course
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In-House Training - Storytelling With Data
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...
Training Course
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Rethinking Your Customer Survey - On-Demand Course
Whilst the vast majority of organisations undertake some form of customer survey, both the objectives for the research, and the methodology used to deliver on the objectives, differ wildly. The reality is that effective customer satisfaction research will have a significant...
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Webinar
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Guide to Exploratory Research: How to See Through the 'Lens of the Customer'
Exploratory research is the foundation of a good customer research programme. It will help you understand how things look from your customers' point of view and see through the 'lens of the customer'. In this webinar we outline the different types of exploratory research, the ran...
Magazine
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Purple Tuesday: The Disabled Customer Experience
Purple Tuesday (2nd November) is a day to focus on the disabled customer experience. We share some facts and figures from our panel, and speak to Purple Tuesday about best practice.
Webinar
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Identifying B2B Customers' Needs With Exploratory Research
B2B customer research can be more than just an opportunity to understand how satisfied your customers are currently – It can also be an opportunity to understand what your customers need beyond your existing products and services. Exploratory research with a B2B audience can off...
News & Opinion
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Qual in the time of Coronavirus
It's never been more vital to make sure that you understand your customers. As researchers, when we want to find out how customers are thinking and feeling we naturally turn to qualitative research. Without getting too caught up in definitions, qualitative research is a family of...