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In-house training & Workshops

Delivering an excellent customer experience requires a motivated and enthusiastic team. If you’re looking to inspire colleagues around the business, training might be the ideal solution. We have a range of training designed to encourage new ways of thinking to help meet the needs of your customers.

If you are looking to bring your team up to speed, build your skills, or start a conversation about customer experience, our in-house training is a great place to start.

Delivered at a location of your choice, we offer in-house training in a range of customer research and CX subjects. Prices start at £2,000 (+VAT) and we can tailor our training to your specific needs. Get in touch now to discuss your training requirements.

Training Themes


CX Strategy

You know that customers are key to the future of your business, but how should they feature in your strategic thinking? Our training well help you to understand how sustainable relationships with the right customers underpin long term success. We’ll also give you the tools to articulate this, turn strategy into planning, and build a business case around investing in customers.

CX Implementation

Customer experience often seems deceptively simple in theory: find out what matters to customers and make sure you deliver against it. The reality of putting all the pieces in place to consistently do that is far from easy. Our training will help you understand how to use customer insight to drive systematic ongoing improvements, prioritise customer needs based on research, and build the organisational systems you need in order to make insight to action self-sustaining.


CX Insight

Is your insight giving you what you need to improve the customer experience and building stronger relationships with them? Our training will help you understand what research you need, how to build a best practice approach to customer measurement and insight, and how to understand your journeys from the customer’s point of view.

Reporting and Data visualisation

You’ve got the insight you need, but does it always cut through to drive change? Taking a more proactive approach to your reporting and data visualisation can make a huge difference to the impact that your data has. Our training and workshops will help you hone your data storytelling skills, develop reports that make an impact, and get the most out of the data you already have.

Some of our popular subjects are below, but we can tailor our training to your specific needs. If you are looking for some more inspiration on the type of subjects we can offer, take a look at our webinars.

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Training Course

In-House Training - Customer Journey Mapping

Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.

Training Course

In-House Training - Storytelling With Data

“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...

Training Course

In-House Training - Action Planning from Customer Insight

You’ve undertaken your customer research, but what next? It’s important to have a strategic plan to combine your understanding of customer needs and an approach for implementing change. Our in-house training will give your team an overview of how we approach action planning with...

Training Course

Bespoke CX & Research In-house Training

We've been delivering customer research and helping our clients improve their customer experience for over 25 years. The expertise and knowledge we've gained during this time, makes us well placed to deliver training on a wide range of subjects. Our bespoke in-house training off...

Our offer at a glance

Pricing starts at £2,000 (+VAT)

The price for in-house training starts at £2,000 (+VAT & expenses) for an existing course. Bespoke content can be included for an additional cost.

Delegate Numbers

There is no limit on the number of delegates that can atttend. However, face to face workshops tend to work better with a max of 20 attendees.

Delivery Methods

Our in-house training can be delivered in face to face workshops, through virtual events, via our online course platform, or if required, a combination of different delivery methods.

Tutors

Your training will be delivered by an industry expert. All with over 20 years experience of delivering customer research and CX strategy.

Training Resources

All our training includes access to a wide range of learning materials, from slides, handouts and activites to supporting downloads and digital content.

Bespoke Training

Tailored to the needs of your business. Subjects we can cover are varied, our on-demand webinars give you an introduction to some of topics we have delivered training on.

In-house Training Options

The exact training you receive will depend on your requirements, but we have a range of options available to choose from, including:

  • In-house workshops. Delivered at a location of your choosing, with no limit on how many delegates can attend. Content can be tailored depending on your specific needs.

  • Virtual training sessions delivered on your platform of choice. We've developed training that takes full advantage of the features of the latest virtual meeting software.

  • Group online course. If you have a larger team that require training, we can run a dedicated group version of our online course which will include live online sessions with the tutor to reinforce the learning and cover how this will work in practice at your organisation.

  • Hybrid online and in-house workshops. Some clients choose a combination of the online course and in person workshops.

Stephen Hampshire is a fantastic guide along the path of customer journey mapping. I would really recommend this training!

TLF Research Training Survey

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Downloads

The Essential Guide to CX Strategy and Implementation - Download

This is the first in our new “essentials” series of downloads. Inspired by our series of webinars, in this guide to CX Strategy and Implementation we’ll look at the fundamentals you need in order to gain clarity on your customer experience strategy, how it links to your wider b...

Customer Experience & Insight Webinars

Over the last 5 years we’ve delivered hundreds of free to attend webinars to thousands of delegates. The webinars cover a wide range of customer experience and research related subjects, . Our on-demand webinars are the recordings from some of the most popular subjects.

Get in touch

Get in touch for chat about our training offer and how it would work for your organisation.

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