Showing you’ve listened is the perfect way to build a positive customer experience following your research programme. “Closing the loop” by communicating to customers what the survey has told you, and what you are going to do as a result of it, is a vital part of any customer engagement strategy.
Finding the right level and mix of information that resonates with your customers, while maintaining confidentiality, can be a difficult process. It requires a great deal of thought, but can make a big difference to your research and the perceptions of your organisation.
Let us help you get the story out there.
You need this if:
You're developing your customer engagement strategy
You want to manage customer perceptions
You need to connect changes to the survey process
You want to increase response rates
What we do:
We can show you best practise on what / what not to share with your customers and feed into your customer engagement plans with creative customer communications.
Finding the story
Graphic design & creative
“Closing the loop” is vital.
what you get:
Our team will deliver creative storytelling that works.
Video, web and email feedback, leaflets, and social media images.
Get in touch
Get in touch to find out more about service design and how we can help you gain an in-depth understanding of your customers today.
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