Customer Engagement

Showing you’ve listened is the perfect way to build a positive customer experience following your research programme. “Closing the loop” by communicating to customers what the survey has told you, and what you are going to do as a result of it, is a vital part of any customer engagement strategy.

Finding the right level and mix of information that resonates with your customers, while maintaining confidentiality, can be a difficult process. It requires a great deal of thought, but can make a big difference to your research and the perceptions of your organisation.

Let us help you get the story out there.

You need this if:

You're developing your customer engagement strategy

You want to manage customer perceptions

You need to connect changes to the survey process

You want to increase response rates

What we do:

We can show you best practise on what / what not to share with your customers and feed into your customer engagement plans with creative customer communications.

Finding the story

Comms planning

Graphic design & creative


“Closing the loop” is vital.

what you get:

Engaging deliverables

Our team will deliver creative storytelling that works.

Examples include

Video, web and email feedback, leaflets, and social media images.

Get in touch

Get in touch to find out more about service design and how we can help you gain an in-depth understanding of your customers today.