Customer Research

We're specialists in customer insight. We use research to help our clients understand and improve their customer experience. We work with customer-focused organisations of all shapes and sizes, from multinational corporations to local businesses and housing associations, on projects worth anywhere from £3,000 to over a million.

Customer Experience Surveys

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It’s pretty well established that the way customers feel about an organisation is made up of a mixture of rational evaluations (like value for...

Net Promoter Score (NPS) Surveys

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What is NPS? NPS or Net Promoter Score is a customer experience metric that organisations use to measure how they are perceived by their customers...

Customer Journey Mapping

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Qualitative Journey Mapping The aim of journey mapping is to understand how things look from your customers’ point of view. That means...

Competitor Surveys

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Competitor surveysYou've been working hard, and you know you're giving customers a better service than last year, but still your satisfaction scores...

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