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DOING BEST WHAT MATTERS
MOST TO CUSTOMERS

We are a full service customer research agency. Specialists in customer research, insight and measurement, we help our clients understand and improve the customer experience.

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Our Research & Insight

Explore & Understand

Good customer research means looking at the experience the way customers see it. Understanding their thoughts & feelings will help you make improvements.

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Measure & Track

The heart of customer research is a robust measure of how your customers feel. Strategic & tactical surveys will help you get control of the customer experience.

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Plan & Act

We focus on providing research with a clear plan of what to do with the findings, linking to your internal processes & developing specific action plans to improve.

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Storytelling & Culture

Communicating results internally is crucial to help bring your customer to life. Sharing externally can make a big difference to response rates & improved perceptions.

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Customer Satisfaction

We offer bespoke customer satisfaction programmes based on specific business objectives & challenges. Our range of research & insight solutions will help you understand your customers' needs.

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Training & Webinars

We have created training courses, events & free 30 minute webinars on a wide range of key subjects to help you develop your customer research knowledge & skills. Book your place today.

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Latest Thinking

From the latest customer satisfaction & CX trends, to research theories & principles, follow us on social or read more for latest thinking on all things customer & insight.

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Customer Insight Magazine

Written & published in-house by TLF Research, Customer Insight magazine brings together features, case studies & the latest thinking on customer experience. It is a must read for anyone interested in using customer insight to improve business performance. Read online or subscribe to receive a digital copy of the latest issue.

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