We are the UK’s leading experts in customer experience measurement and research. Founded in 1996, we have over 20 years of history and a proven track record of improving companies’ customer satisfaction, loyalty and value. As a full-service agency we provide our clients with first class customer insight through a range of products and services. We can help with every stage of your research journey, from planning your programme and developing your approach, through to carrying out the research and communicating your results.