News & Opinion

From tips and tricks to thoughts on topical events, this is where you’ll find our latest thoughts.

News & Opinion

Edale Skyline Walking Challenge in Support of The Kirkwood Hospice

It's just under a month until a team from TLF Research is attempting the Edale Skyline Challenge on 11th May 2024. This ...

News & Opinion

What we've done since our last client survey

In preparation for our 2024 client survey, we've created a short animation and infographic looking at the changes we've ...

News & Opinion

5 Things We Learned from the SDI Conference - Spark 2023

At the end of October we went down to Birmingham to the Service Desk Institute's annual conference - Spark 23. It's a c...

News & Opinion

Understanding Net Promoter Score (NPS) - Top 5 Questions Answered

Net Promoter Score (NPS) is a popular and often useful measure, but using it in can often raise practical challenges. H...

News & Opinion

We're Speaking at the SDI Conference on 30-31 October

We're excited to be exhibiting and speaking at the Service Desk Institute's (SDI) annual conference on 30th and 31st Oct...

News & Opinion

Sustainability – Today’s Hot Topic and Tomorrow’s Problem

We asked 500 of our younger panellists, specifically those aged 18 to 24, what topics are most important to them and/or ...

News & Opinion

Installation of Automated External Defibrillator in Taylor Hill

We are delighted to annouce the installation of an automated external defribrillator (AED) at our offices in Taylor Hill...

News & Opinion

UKCSI July 2023

The UKCSI is an independent, national benchmark of customer satisfaction published each January and July across 13 secto...

News & Opinion

What happens to your customer insight?

When I share customer survey results I reckon I get one of three reactions: Some people look for reasons not to do ...

News & Opinion

UK Consumer Sentiment Continues Recovery

UK consumer sentiment continues to bounce back from a record low at the end of 2022. How are your customers feeling & be...

News & Opinion

UK Consumer Sentiment Bounces Back

UK consumer sentiment bounces back strongly in Q1 2023, although it is still low. How are your customers feeling & behav...

News & Opinion

TLF Research Client Satisfaction Results 2022

Join us as Greg Roche, Client Director at TLF Research, talks through the results from our 2022 Client Satisfaction Surv...

News & Opinion

Design and Storytelling Tools

Our design and storytelling tools are an impactful way of feeding back results to clients, customers and employees. Here...

News & Opinion

Design and Storytelling for Housing

Our design and storytelling tools are an impactful way of feeding back results to clients, customers and employees. Here...

News & Opinion

Our commitment to net zero by 2026

Sustainability is at the heart of our view of what makes for successful organisations. We believe that great companies b...

News & Opinion

Season's greetings from TLF Research

From everyone here at TLF Research, we’d like to wish you a Merry Christmas and a Happy New Year! We hope you enjoy the ...

News & Opinion

UK Consumer Sentiment Hits Record Low

UK consumer sentiment continues to decline, with widening gaps depending on consumers’ financial resilience. How are you...

News & Opinion

What is your NPS margin of error?

Net Promoter Score (NPS) is a wildly popular measure, but there's little consensus on how to calculate margins of error ...

News & Opinion

5 Things You Need to Know About Sampling and Statistics

Whether you like it or not, if you're doing research with customers or staff you are relying on the methods of sampling ...

News & Opinion

5 Tips To Maximise B2B Customer Insight

Are you getting the most value from your customer research? In some cases a single response can pay for the whole survey...

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