News & Opinion
News & Opinion
Understanding Net Promoter Score (NPS) - Top 5 Questions Answered
Net Promoter Score (NPS) is a popular and often useful measure, but using it in can often raise practical challenges. H...
News & Opinion
We're Speaking at the SDI Conference on 30-31 October
We're excited to be exhibiting and speaking at the Service Desk Institute's (SDI) annual conference on 30th and 31st Oct...
News & Opinion
Sustainability – Today’s Hot Topic and Tomorrow’s Problem
We asked 500 of our younger panellists, specifically those aged 18 to 24, what topics are most important to them and/or ...
News & Opinion
Installation of Automated External Defibrillator in Taylor Hill
We are delighted to annouce the installation of an automated external defribrillator (AED) at our offices in Taylor Hill...
News & Opinion
UKCSI July 2023
The UKCSI is an independent, national benchmark of customer satisfaction published each January and July across 13 secto...
News & Opinion
What happens to your customer insight?
When I share customer survey results I reckon I get one of three reactions: Some people look for reasons not to do ...
News & Opinion
UK Consumer Sentiment Continues Recovery
UK consumer sentiment continues to bounce back from a record low at the end of 2022. How are your customers feeling & be...
News & Opinion
UK Consumer Sentiment Bounces Back
UK consumer sentiment bounces back strongly in Q1 2023, although it is still low. How are your customers feeling & behav...
News & Opinion
TLF Research Client Satisfaction Results 2022
Join us as Greg Roche, Client Director at TLF Research, talks through the results from our 2022 Client Satisfaction Surv...
News & Opinion
Design and Storytelling Tools
Our design and storytelling tools are an impactful way of feeding back results to clients, customers and employees. Here...
News & Opinion
Our commitment to net zero by 2026
Sustainability is at the heart of our view of what makes for successful organisations. We believe that great companies b...
News & Opinion
Season's greetings from TLF Research
From everyone here at TLF Research, we’d like to wish you a Merry Christmas and a Happy New Year! We hope you enjoy the ...
News & Opinion
UK Consumer Sentiment Hits Record Low
UK consumer sentiment continues to decline, with widening gaps depending on consumers’ financial resilience. How are you...
News & Opinion
What is your NPS margin of error?
Net Promoter Score (NPS) is a wildly popular measure, but there's little consensus on how to calculate margins of error ...
News & Opinion
5 Things You Need to Know About Sampling and Statistics
Whether you like it or not, if you're doing research with customers or staff you are relying on the methods of sampling ...
News & Opinion
5 Tips To Maximise B2B Customer Insight
Are you getting the most value from your customer research? In some cases a single response can pay for the whole survey...
News & Opinion
UK Consumer Sentiment Stable, But Low
UK consumer sentiment has stabilised at a low level, with important differences by customer demographics. Who are your c...
News & Opinion
Are you falling into the all or nothing trap?
When it comes to the customer experience, we often decide that if we can’t do exactly what the customer wants us to do t...
News & Opinion
UK Consumer Sentiment Plummets
UK consumer sentiment dropped by a shocking 14 points between January and April, nearly as big a drop as caused by the p...
News & Opinion
Telling your research story - 5 questions you need to ask yourself
In this article TLF Research Client Manager Stephen Hampshire shares his thoughts on storytelling in customer research. ...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!