News & Opinion

From tips and tricks to thoughts on topical events, this is where you’ll find our latest thoughts.

News & Opinion

Understanding Net Promoter Score (NPS) - Top 5 Questions Answered

Net Promoter Score (NPS) is a popular and often useful measure, but using it in can often raise practical challenges. H...

News & Opinion

We're Speaking at the SDI Conference on 30-31 October

We're excited to be exhibiting and speaking at the Service Desk Institute's (SDI) annual conference on 30th and 31st Oct...

News & Opinion

Sustainability – Today’s Hot Topic and Tomorrow’s Problem

We asked 500 of our younger panellists, specifically those aged 18 to 24, what topics are most important to them and/or ...

News & Opinion

Installation of Automated External Defibrillator in Taylor Hill

We are delighted to annouce the installation of an automated external defribrillator (AED) at our offices in Taylor Hill...

News & Opinion

UKCSI July 2023

The UKCSI is an independent, national benchmark of customer satisfaction published each January and July across 13 secto...

News & Opinion

What happens to your customer insight?

When I share customer survey results I reckon I get one of three reactions: Some people look for reasons not to do ...

News & Opinion

UK Consumer Sentiment Continues Recovery

UK consumer sentiment continues to bounce back from a record low at the end of 2022. How are your customers feeling & be...

News & Opinion

UK Consumer Sentiment Bounces Back

UK consumer sentiment bounces back strongly in Q1 2023, although it is still low. How are your customers feeling & behav...

News & Opinion

TLF Research Client Satisfaction Results 2022

Join us as Greg Roche, Client Director at TLF Research, talks through the results from our 2022 Client Satisfaction Surv...

News & Opinion

Design and Storytelling Tools

Our design and storytelling tools are an impactful way of feeding back results to clients, customers and employees. Here...

News & Opinion

Our commitment to net zero by 2026

Sustainability is at the heart of our view of what makes for successful organisations. We believe that great companies b...

News & Opinion

Season's greetings from TLF Research

From everyone here at TLF Research, we’d like to wish you a Merry Christmas and a Happy New Year! We hope you enjoy the ...

News & Opinion

UK Consumer Sentiment Hits Record Low

UK consumer sentiment continues to decline, with widening gaps depending on consumers’ financial resilience. How are you...

News & Opinion

What is your NPS margin of error?

Net Promoter Score (NPS) is a wildly popular measure, but there's little consensus on how to calculate margins of error ...

News & Opinion

5 Things You Need to Know About Sampling and Statistics

Whether you like it or not, if you're doing research with customers or staff you are relying on the methods of sampling ...

News & Opinion

5 Tips To Maximise B2B Customer Insight

Are you getting the most value from your customer research? In some cases a single response can pay for the whole survey...

News & Opinion

UK Consumer Sentiment Stable, But Low

UK consumer sentiment has stabilised at a low level, with important differences by customer demographics. Who are your c...

News & Opinion

Are you falling into the all or nothing trap?

When it comes to the customer experience, we often decide that if we can’t do exactly what the customer wants us to do t...

News & Opinion

UK Consumer Sentiment Plummets

UK consumer sentiment dropped by a shocking 14 points between January and April, nearly as big a drop as caused by the p...

News & Opinion

Telling your research story - 5 questions you need to ask yourself

In this article TLF Research Client Manager Stephen Hampshire shares his thoughts on storytelling in customer research. ...

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