News & Opinion

From tips and tricks to thoughts on topical events, this is where you’ll find our latest thoughts.

News & Opinion

Customer relationships post-Covid

Customer relationships have come under strain over the past couple of years from both Covid-19 and Brexit. This report r...

News & Opinion

Benchmark The Process

Top performing sportspeople often talk about the importance of focusing on the process, not the outcome.

News & Opinion

Thinking clearly about confidence intervals

All survey statistics come with a degree of uncertainty, which we normally call their confidence interval or margin of e...

News & Opinion

Understanding financial implications of customer service

A guest article from Don Hales on his experiences as the chairman of judges for the National Customer Service awards. Do...

News & Opinion

Savings and Investments Product Infographic

If you have a range of products, or different services aimed at specific audiences, infographics can be used to segment ...

News & Opinion

Employee Engagement Internal Comms

Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...

News & Opinion

Colleague Engagement Posters

Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...

News & Opinion

Employee Satisfaction Survey Posters

Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...

News & Opinion

Employee Engagement Posters

Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...

News & Opinion

Tenant Satisfaction Animation

News & Opinion

Customer Satisfaction Survey Results (Employee)

News & Opinion

Specialists in Customer Experience Research and Measurement

News & Opinion

Customer Service Animation

News & Opinion

Vehicle Hire Animation

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Financial Services Animation

News & Opinion

TLF Results Animation 2019

News & Opinion

TLF Results Animation 2017

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TLF Results Animation 2016

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Storytelling And Impact Tools

News & Opinion

Plastribution Video

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