News & Opinion
News & Opinion
Customer relationships post-Covid
Customer relationships have come under strain over the past couple of years from both Covid-19 and Brexit. This report r...
News & Opinion
Benchmark The Process
Top performing sportspeople often talk about the importance of focusing on the process, not the outcome.
News & Opinion
Thinking clearly about confidence intervals
All survey statistics come with a degree of uncertainty, which we normally call their confidence interval or margin of e...
News & Opinion
Understanding financial implications of customer service
A guest article from Don Hales on his experiences as the chairman of judges for the National Customer Service awards. Do...
News & Opinion
Savings and Investments Product Infographic
If you have a range of products, or different services aimed at specific audiences, infographics can be used to segment ...
News & Opinion
Employee Engagement Internal Comms
Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...
News & Opinion
Colleague Engagement Posters
Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...
News & Opinion
Employee Satisfaction Survey Posters
Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...
News & Opinion
Employee Engagement Posters
Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...
News & Opinion
Tenant Satisfaction Animation
News & Opinion
Customer Satisfaction Survey Results (Employee)
News & Opinion
Specialists in Customer Experience Research and Measurement
News & Opinion
Customer Service Animation
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Vehicle Hire Animation
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Financial Services Animation
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TLF Results Animation 2019
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TLF Results Animation 2017
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TLF Results Animation 2016
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Storytelling And Impact Tools
News & Opinion
Plastribution Video
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!