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CX Audit & Blueprint

Do you need an outside eye on how your CX or Voice of the Customer programme is working?

You need this if:

Whether you’re building one from scratch or, more likely, reviewing your existing programme, it’s often helpful to have access to specialist help and advice. We can help you make sure you keep what works, streamline wasted cost and effort, and design a programme that will deliver results for customers and your business.

What we do:

Week 0: Kick off and information-gathering questionnaire

Week 1-2: Engage with senior stakeholders

Week 1-2: Review existing programme information, reports, questionnaires, etc.

Week 3: Workshops with wider staff

Week 4: Synthesis

Week 5: Final debrief and reporting

what you get:

CX Blueprint

With clear next steps and longer term recommendations

Full report

With detailed commentary and recommendations

Get in touch

Get in touch to get an outside view on your CX Insight or VoC programme, and a clear blueprint for what comes next.

Contact us

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