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CX principles / Service Standards Development

Delivering a consistent experience isn’t just about processes. Just as important is a consistent set of values, and it can be helpful to articulate these explicitly.

You need this if:

You need a clear set of CX principles or standards to share with colleagues and/or customers. To be effective they should be pragmatic, specific, and meaningful. We can help you find the right way to articulate your approach without resorting to platitudes.

What we do:

Week 0: Kick off

Week 1-2: Engage with senior stakeholders

Week 3: Workshops with wider staff

Week 4: Draft principles developed

Week 5: Final refined principles

what you get:

A Set of Core CX Principles

Derived from staff

Detailed Supporting Material

To flesh out the principles and make them real

Get in touch

Get in touch to discuss how we can help you articulate CX principles that are specific and meaningful, not just words on a wall.

Contact us

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