We're specialists in customer experience measurement & research.

With a proven track record of improving companies' customer experience, satisfaction and loyalty. As a full service agency we can help with every stage of your research journey, from planning your programme and developing your approach, through to carrying out the research and communicating your results.

Based in Huddersfield, 2 minutes away from local landmark 'Castle Hill', we're proud of our Yorkshire roots. If you're passing, why not drop in for a cup of Yorkshire tea and a slice of parkin while we discuss your research project?

The TLF Research Team

We believe in building lasting partnerships with our clients, and that depends on the quality of our people. We may have different sets of skills, but we all share a belief in the power of customer insight to make the world a better place for employees, customers and shareholders.

Get to know us better

Our Success Stories

We're proud to have worked with an amazing list of organisations in pretty much every sector, helping them to understand their customers better, drive improvements and communicate to customers and staff.

How We Work

Every project is unique, and by working together we can make sure that your research delivers against your business needs. We can help in four areas:

  • Explore & Understand

  • Measure & Track

  • Plan & Act

  • Storytelling & Culture Change

Want to know more about our process?

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Send us a brief

We'd love to discuss your customer research with you. We can help you with every stage of your journey so drop us a message and a member of our team will get back to you.