Newsletters

Our TLF Gems newsletter is a curated monthly collection of inspiring articles, stories, and thoughts from leading experts in the world of customer experience and research, delivered straight to your inbox. Browse previous issues below and sign up today.

TLF Gems Newsletter December 2022

December 2022. Monthly CX and insight newsletter from TLF Research. In this edition: Playmobil journey mapping, moral gr...

TLF Gems Newsletter November 2022

November 2022. Monthly CX and insight newsletter from TLF Research. In this edition: tracking the impact of research, my...

TLF Gems Newsletter October 2022

October 2022. Monthly CX and insight newsletter from TLF Research. In this edition: customer service week, what you're p...

TLF Gems Newsletter September 2022

September 2022. Monthly CX and insight newsletter from TLF Research. In this edition: EX=CX, team culture, fixing capita...

TLF Gems Newsletter August 2022

August 2022. Monthly CX and insight newsletter from TLF Research. In this edition: do nudges work?, the service profit c...

TLF Gems Newsletter July 2022

July 2022. Monthly CX and insight newsletter from TLF Research. In this edition: prototyping, productivity, fonts, hosti...

TLF Gems Newsletter June 2022

June 2022. Monthly CX and insight newsletter from TLF Research. In this edition: bionic reading, fake AI, the psychology...

TLF Gems Newsletter May 2022

May 2022. Monthly CX and insight newsletter from TLF Research. In this edition: extreme humanism, the trouble diamond, N...

TLF Gems Newsletter April 2022

April 2022. Monthly CX and insight newsletter from TLF Research. In this edition: meeting-free days, the Long Now, 3/3/3...

TLF Gems Newsletter March 2022

March 2022. Monthly CX and insight newsletter from TLF Research. In this edition: sustainable design, simple experiences...

TLF Gems Newsletter February 2022

February 2022. Monthly CX and insight newsletter from TLF Research. In this edition: the new normal, emotional labour, d...

TLF Gems Newsletter January 2022

January 2022. Monthly CX and insight newsletter from TLF Research. In this edition: the time to start is now, why New Ye...

TLF Gems Newsletter December 2021

December 2021. Monthly CX and insight newsletter from TLF Research. In this edition: Silo mentality, trust, principles o...

TLF Gems Newsletter November 2021

November 2021. Monthly CX and insight newsletter from TLF Research. In this edition: Purple Tuesday, what CEOs are talki...

TLF Gems Newsletter October 2021

October 2021. Monthly CX and insight newsletter from TLF Research. In this edition: design for everyone, the "socialist ...

TLF Gems Newsletter September 2021

September 2021. Monthly CX and insight newsletter from TLF Research. In this edition: Consumer search trends, the case f...

TLF Gems Newsletter August 2021

August 2021. Monthly CX and insight newsletter from TLF Research. In this edition: UKCSI, culture for "born digital" emp...

TLF Gems Newsletter July 2021

July 2021. Monthly CX and insight newsletter from TLF Research. In this edition: Fake Agile, Lego on Customer Centricity...

TLF Gems Newsletter June 2021

June 2021. Monthly CX and insight newsletter from TLF Research. In this edition: Reducing friction, defusing conflict, t...

TLF Gems Newsletter May 2021

May 2021. Monthly CX and insight newsletter from TLF Research. In this edition: Does satisfaction pay, when less is more...

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