Measuring Complaints:
Finding the pain points

Complaint Handling can provide an opportunity to reignite customer confidence and even save unhappy customers. This webinar will help you understand how to quantify the impact of behaviours that will antagonise or reassure customers.

You can watch this webinar on demand. Fill in the short form and you'll get access to the recording straight away.

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Webinar host:

Chris Elliott

Client Manager @ TLF Research

Working for TLF Research for the last ten years, Chris believes that customer satisfaction research is really simple to do, but really easy to get wrong.  It might be boring, but it really is all about the basics; great, actionable research about doing the ‘right’ things – asking the right questions, to the right people, in the right way.  Chris has used this approach with the many clients he has worked with over the years, across many sectors, and has always promoted this approach apvia the many training course, webinars and seminars he has hosted over the years.

Outside of work, Chris is a keen golfer and a ‘middle aged man in lycra’ – i.e. keen cyclist.