This webinar discusses Customer Success, an approach to business that sees creating on-going value for the customer, as ...
Warming Up Respondents To Maximise Response Rates
Whether you are trying to increase a low response rate or hope to encourage a few more customers to take part in your re...
Housing: Voids And Exits - Measuring The Experience
Voids and exiting customers cost housing associations millions of pounds every year. In this webinar, we look at how you...
CX Trends 2020
Customer experience is always evolving and this webinar puts the spotlight on the trends in customer experience we can e...
What Matters Most To Customers... Now?
How will COVID-19 change our relationships with customers? No one knows exactly what life will look like after lockdown,...
Facilitating Focus Groups
Focus Groups are great opportunities but the time in a focus group passes quickly and so preparation is essential. This ...
Getting The Most From Customer Comments
Most people agree that customer comments bring the customer life, but are you getting the most use from your customer co...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!