Homewebinarsfinding telling your customer insight story

Finding & Telling Your Customer Insight Story

Do you struggle to find the key pieces of customer insight from your research? We’ve all been there with really detailed presentations that provide a wealth of useful information, but the key takeaways can be lost.

In this webinar we talk through techniques for finding the insight that really matters and how to share effectively this information to make a positive impact.

You can watch this webinar on demand. Fill in the short form and you'll get access to the recording straight away.

Watch on demand now

Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.

You may also be interested in

Search the CX insights hub

Webinar

The One Page Results Summary...How To Do It?

Our Top Ten list is a must have checklist for any company. Can you say hand on heart that you do all ten things..? probably not, but it's a good goal to chase. Greg Roche talks you through each point in a bit more detail.

Customer Insight Magazine

Customer Insight magazine is our quarterly magazine  - Created and published in house it is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it ...

Magazine

How to Write a One Page Results Summary

A punchy one page results summary can make all the difference to the way your research lands. In this article we look at some top tips for writing yours.

Webinar

Using Customer Insight To Shape Cultures & Behaviours

Changing culture is something that takes time and is not something that can be done by simply undertaking a customer survey. However, if used effectively customer research can help you demonstrate the value of providing a positive customer experience and show how your colleagues ...