Getting The Most From Star

The STAR methodology continues to be the dominant framework for collecting customer satisfaction data in the housing sector. However, asking the same questions each year with little new insight can make it difficult to engage colleagues and even harder to take action. This webinar provides some practical ideas on how to get more from STAR.

We'll also go through the key outcomes of the recent STAR methodology review and make sure your up to date with everything you need to know.

Watch on demand now

Webinar host:

Vicki Harris

Client Manager @ TLF Research

Vicki has been with TLF Research since 2002 and has held various roles within our Research team, and has progressed to be one of our Client Managers. Vicki enjoys this role, building relationships with her clients and delivering their end to end projects; from understanding their objectives at the outset and designing a suitable programme, to delivering interesting, insightful and actionable research for them to use.  She also likes to get stuck into their customers’ comments, believing that these really are the ‘meat on the bones’ of a customer dataset.

She works with several of our housing clients and whilst she is one of our housing experts, she enjoys working with a variety of sectors; more recently she has become an authority in off grid heating options from working with Certas Energy and Calor Gas, and also is currently working with Cambridge University Press and Shell Asset Management Company.

When she isn’t working, Vicki is a keen walker, a begrudging runner and a CrossFit enthusiast, and likes nothing more than eating, drinking and socialising with friends and family.