Homewebinarsusing customer insight to shape cultures and behaviours

Using Customer Insight To Shape Cultures & Behaviours

Changing culture is something that takes time and is not something that can be done by simply undertaking a customer survey. However, if used effectively customer research can help you demonstrate the value of providing a positive customer experience and show how your colleagues can play their part.

We’ll take you through some examples of how to use your customer survey results to drive culture change.

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