5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience


In this webinar we'll explore ways to use insights from your customer survey to enhance the overall customer experience. Discover five actionable methods to turn survey results into practical steps for improving your products, services, and customer interactions.

  • The "zero defects" approach

  • Root cause analysis

  • Systems thinking

  • The "good to great" approach

  • Working outside-in

Register for your free place now.

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Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.