Does Your Research Provide Value For Money?

Free

How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ensure the actions that come out of your customer survey actually happen?

Greg will share his experiences of how world class organisations meet these challenges to ensure that their customer research not only provides great (and measurable) value for money, but it delivers organisational change.

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Webinar host:

Greg Roche

Client Director @ TLF Research

Greg is one of the UK’s leading experts in helping organisations to use customer satisfaction surveys to improve the customer experience. He has extensive experience of working with many blue chip clients across a wide range of sectors. Greg is results orientated and is passionate about helping organisation drive change from their research programmes.

Greg is a frequent speaker at conferences, author of articles and books, and a regular host of webinars and our podcast. He’s also proud to have recently received research awards and a Business Excellence Award.

Outside of work he is a big sports fan, following Huddersfield Giants in Rugby League, Liverpool FC in the Premier League and Philadelphia Eagles in the NFL. He also spends most of his time trying to be a great parent!