The Customer Experience Landscape 2024
In our annual update on the key trends affecting Customer Experience and Insight we’ll give you a quick synopsis of the topics you need to keep an eye on, with some facts and figures to help you make your case to colleagues.
What’s hype and what’s real? How much do things really change from year to year? Once again, Stephen Hampshire will look at trends and predictions for:
Key technology trends
How organisations are approaching CX
Register for your free place now.
Client Manager @ TLF Research
After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.
Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.
Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.
You may also be interested in
Rethinking Your Customer Survey - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research into action plans that deliver real improvements for customers. This course will explain how to get the most out of your research, how to use it as a jumping-o...
Customer Insight Magazine
Customer Insight magazine is our quarterly magazine - Created and published in house it is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it ...
We are TLF, a customer experience research company that has been designing tailored customer experience and market research programmes for over 20 years.
Tips and Ideas for Writing a Customer Research Brief
Based on the many questions we have been asked over the years, this useful reference template is designed for anyone that needs to write a research brief. Rather than start from scratch we have pulled together the headings and ideas for content at each stage. Plus there are sugge...