The Customer Experience Landscape 2024


In our annual update on the key trends affecting Customer Experience and Insight we’ll give you a quick synopsis of the topics you need to keep an eye on, with some facts and figures to help you make your case to colleagues.

What’s hype and what’s real? How much do things really change from year to year? Once again, Stephen Hampshire will look at trends and predictions for:

  • Customer attitudes

  • Customer behaviour

  • Key technology trends

  • How organisations are approaching CX

Register for your free place now.

Watch Webinar

Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.