The Index of Consumer Sentiment - Year in Review 2024


The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and their own finances. Since 2018 it has provided us with an ongoing measure of how UK consumers reacted to some of the most tumultuous times it's possible to imagine.

In this webinar, Stephen Hampshire will reflect on the results we've seen this year. He'll dig deeper into some of the trends and explore what this might mean for 2025

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Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.