UK Consumer Sentiment Plummets During Pandemic
In 2018 TLF Research launched a new measure of consumer sentiment on our online panel, modelled on the University of Mic...
Finding the right statistical tool for you
Statistical tools are incredibly powerful, but there’s such an array of options nowadays that it can be hard to know whe...
Housing: Making Your Tenants Feel Safe During The Repairs Experience
How has Covid affected the repairs experience of your tenants? And how do you reduce anxiety for tenants caused by the e...
Your Customers' Spending Habits Are Changing
Your customers are changing. This isn’t surprising since only people alive in World War II have lived through more diffi...
What does COVID-19 mean for your research?
Over the course of the last 12 months, we’ve seen some radical changes to customer experience and customer insight. Many...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!