Housing: Are You Ready For TSM? 10-Point Guide

Tenant Satisfaction Measures will be regulatory from 1st April 2023. Many Social Housing landlords have already carried out a TSM pilot or baseline survey to make sure they are ready to collect data for tenant perceptions.

Whether you have carried out a pilot or not, this document is designed as a crib sheet for running your TSM survey,

This practical guide is based on discussions we have had with many clients running their TSM pilot and baseline surveys. We have assumed that you will know how many responses you will need to be reliable to meet the regulator’s requirements, and also that the survey will be complaint with Data Legislation.

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