TLF Research Product Brochure
Download a PDF copy of our Product Brochure to find out more about our services to help you understandand improve the customer experience.
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The Customer Research Journey: Guide To A Successful Programme
In this webinar we'll outline the key stages of an effective customer research programme: Understand and Explore, Measure & Track, Plan & Act and Culture Change & Storytelling. From gaining a deep understanding of your customers with qualitative research and developing a robust ...
What does COVID-19 mean for your research?
Over the course of the last 12 months, we’ve seen some radical changes to customer experience and customer insight. Many clients have asked us similar questions about the impact of those changes, so we’ve put together this document to summarise what we know.
Explore & Understand
Good customer research means looking at the experience the way the customers see it. Understanding their thoughts and feelings will help you make improvements.
Measure & Track
Strategic surveys will offer you a consistent set of results to track and monitor the health of your relationship with all your customers. We will help you understand how customer satisfaction and attitudes lead to loyalty behaviors such as retention, related sales and referrals.