Ask Us Anything ABout TSM - Q&A Summary

On Wednesday 1st March 2023 we hosted a live Q&A session on Zoom all about Tenant Satisfaction Measures (TSM).

We welcomed over 70 delegates from a range of housing associations on the session. There was some great engagement on the day and we’d like to thank all the delegates who submitted a question before and during the session - we tried to get through as many of the questions as possible.

We covered a wide range of topics relating to TSM, and we’ve summarised the questions and answers from the main areas of discussion in this PDF document.

You'll also find the interesting results from the session poll in here. We asked where delegates stand when it comes to getting ready for TSM, from baseline surveys and methodology, to designing and signing off their sample frame.

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How prepared are you for TSM?

Whether you still have questions ask abaut TSM, or you're close to finalising your approach and would like to get third-party assurance, we're sure we can help. Send us a message for a friendly chat.