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Care Home Research

Understanding how residents and relatives feel about the care provided is central to delivering quality, compassion and compliance. We design and deliver research that give care home groups meaningful and reliable feedback - insights that inform improvement and reassure regulators you are committed to delivering the best possible experience for your residents and their families.

We combine deep sector experience with research expertise, ensuring every survey is handled with care, sensitivity and professionalism.


What we do

We conduct independent surveys of care home residents and relatives, designed to:

  • Capture honest feedback on every aspect of life and care

  • Identify strengths and opportunities for improvement

  • Provide clear, actionable insights for home managers and leadership teams

  • Meet CQC and internal governance expectations for feedback and quality assurance

Our surveys provide the evidence base you need to help you understand satisfaction levels and make positive improvements for your residents and their families. Book a meeting to discuss your project now.

Book a Meeting

Care Homes Services

Research Design and Planning
Resident Satisfaction
Family Surveys
Tailored Reporting
Focus Groups
Employee surveys
Action Planning
Research Result Communications
Our Approach

We understand that good feedback depends on trust and accessibility. That’s why we offer multiple survey options:

  • Postal surveys with easy-to-read, accessible formats

  • Online surveys for convenience and flexibility

  • Choice for respondents, encouraging higher participation and inclusivity

All surveys are designed and delivered with strict adherence to confidentiality and anonymity standards, giving respondents confidence and ensuring compliance with data protection and research ethics.

Reporting and Results

We provide results in a way that makes sense for your organisation. Reports are available:

  • By care home – so each manager can see their own feedback

  • By region or division – for area and regional managers

  • Group-wide – offering the overall view for boards and senior teams

Results are detailed, benchmarked, and visually engaging. We make findings easy to interpret and act upon, highlighting clear priorities and practical next steps.

Our in-house design and research team produces reports that are professional, readable and ready to share - whether for internal use, board papers, or CQC evidence.

Turning Insight into Action

We don’t just deliver data — we help you make sense of it. Our reporting includes:

  • Headline summaries and dashboards for quick understanding

  • Thematic analysis of comments to capture voices and emotions

  • Action frameworks to guide next steps and improvement planning

We make sure your results lead to real, measurable improvement - not just tick-box compliance.

Book a Care Homes Intro meeting

Book a Care Homes introductory meeting using our online calendar to discuss your research requirements and objectives and determine how our research can help.

Book a Meeting Online

Tailored Research to Meet Your Needs

We understand that not all organisations need our full service offer and we're happy to be able to work on standalone projects to meet your needs. These include:

  • Research planning

  • Questionnaire design

  • Analysis and reporting (including validating existing research)

  • Focus groups

  • Communications for feeding back survey results to customers and colleagues

  • Workshop facilitation

  • Consultancy

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Ask Us For Ideas

Satisfaction levels stagnating? Low response rates on customer surveys? Struggling to drive change? Contact us for ideas on how customer research can help your business.

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