Homesectorsenergy

Research For The Energy Sector

The commercial and industrial energy market is undergoing rapid and complex change. Decarbonisation targets, volatile energy prices, electrification, distributed generation, and evolving regulation are reshaping how businesses buy, use, and manage energy.

Energy providers that truly understand their customers’ needs, constraints, and decision-making processes are better positioned to retain key accounts, design relevant propositions, and deliver the service experiences that C&I customers increasingly expect.

Our customer research helps energy organisations move beyond assumptions and internal perspectives - providing clear, evidence-based insight into what C&I customers value, what frustrates them, and what will drive future demand.

Get in touch to discuss your project and how we can help.

What we do

We work with clients in the energy sector on a range of projects and as a full service customer research agency, we can help you with every stage of your journey, from planning and research design, to creative communication and taking action. Our role is more than collecting data and delivering insight; we're here to help with any aspect of improving the customer experience.

Find out more

Energy Research Services

Detailed Qualitative Depth Interviews
Key account reviews
Energy VOC Audits
Strategic relationship surveys
Onboarding Surveys
Customer journey mapping
Service design & Action Planning
Research Result Communications
Sustainability Surveys
Consultancy

Book an Energy Intro Meeting

Book an Energy intro meeting using our online calendar to discuss your requirements and objectives and determine how our research can help.

Book a Meeting Online

Strategic, tactical, & ad-hoc research

We understand that not all organisations need our full service offer and we're happy to be able to work on standalone projects to meet your needs. These include:

  • Research planning & consultancy

  • Questionnaire design

  • Strategic relationship surveys

  • Depth interviews and key account reviews

  • Analysis and reporting (including validating existing research)

  • Communications for feeding back survey results to customers and colleagues

  • Workshop facilitation for action planning

  • Customer journey mapping

Get in touch

You Might Also Be Interested In...

Search the Hub

VOC Audit

A comprehensive Voice of the Customer (VOC) programme will give you the insight you need to make a real difference for your customers. You can reveal where inefficiencies start, where expectations are missed, and where your business can focus for the biggest impact. We can help ...

News & Opinion

5 Tips To Maximise B2B Customer Insight

Are you getting the most value from your customer research? In some cases a single response can pay for the whole survey, enabling our client to follow up with an unhappy customer and intervene before they defect to a competitor, but your customer insight (and your customer exper...

Magazine

Now, Next, and Later: Customer Relationships at Interserve

Iain Shorthose explains how Interserve are using research to build stronger relationships with customers

Webinar

B2B Customer Journey Mapping

Journey mapping is an important task to undertake for both B2C and B2B customers, but the outputs for these 2 groups will look significantly different. We’re focusing on B2B customer journey mapping in this webinar and how to ensure all the relevant insight is captured.