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Transactional Surveys For Housing
Consumer Standards is clear, landlords need to look at customer feedback holistically, as TSM alone will not provide a clear enough picture.
That’s where Transactional Surveys come in. They provide specific, granular feedback that enables evidence-based decisions and targeted service improvements. Whether assessing one or two key moments of truth, or evaluating the entire tenant journey, we can help you design and implement a cost-effective feedback programme.
Our expertise in Questionnaire Design ensures that the data collected is robust, reliable, and capable of highlighting genuine opportunities to enhance services and improve tenant outcomes
Get in touch for a friendly chat about your transactional surveys and how we can help. Or if you'd like to see how we approach repairs or complaints survey, you can book a demo of our transactional survey solutions using our online calendar.
Our Transactional Surveys
Questionnaire design
That reflects Consumer Standards requirements.
Measure customer outcomes by team
To help you understand performance at a team level
Evidence Consistency
Providing the evidence to show how consistently you do the things that matter.
Fairness and Equitable Outcomes
Determine if your process is ‘fair and reasonable’ and understand if you are achieving equitable outcomes for all tenants.
Online Reporting
View ongoing daily feedback through our transactional surveys portal.
Closing the Loop
Provides an opportunity for you to ‘close the loop’ and respond to dissatisfied customers
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Book a Demo
Book a demo of our new repairs / complaints survey solutions using our online calendar. We'll take you through all the features and show you an example of the daily reporting available through the online portal.
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Housing: Getting The Most Out of Your Transactional Surveys
Free
New Consumer Standards introduced in April 2024 make it clear that the Regulator of Social Housing (RSH) expects Registered Providers to hold good data on how they are performing. Furthermore, RSH also expects landlords to have tenant feedback inputting into performance measures and solutions for driving better tenant outcomes.
On this webinar we will talk through how transactional data can support Consumer Standards to demonstrate that Transparency, Influence and Accountability is being considered throughout each journey, and how these can be aligned to the needs and expectations of tenants.
You can watch this on-demand webinar now.
Who We Work With
We're proud to work with a wide range of housing associations and local authorities across the UK.
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Housing Content From the CX Insights Hub
Downloads
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Housing Deep Dive: Index of Consumer Sentiment
How Social Renters Compare. Since Q4 2022 we have asked people to tell us the nature of their home tenure, and in this special report we’re going to dig into the differences (and similarities) we’ve seen between social renters and consumers in general. Our Index of Consumer Senti...
Training Course
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Data Skills For Tenants - Online Course
Designed for tenants and scrutiny board members who work with landlords to improve services, this course addresses the common challenges of interpreting survey results, such as understanding methodologies, navigating data tables, and making sense of weightings. For example, what ...
Webinar
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Housing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities within the housing sector. It is becoming easier and easier to integrate tenant feedback in real time and we'll look at best practice ways to use rapid turnaround ...
Webinar
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Housing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman has made it clear that a complaint is ‘An expression of dissatisfaction, however made…’ and it does not have to use the word ‘complaint’. The Housing Ombudsman al...
Get In Touch
Get in touch for a friendly chat about your transactional surveys and how we can help. Or if you'd like to see how we approach repairs or complaints survey, you can book a demo of our system using our online calendar.